Senior Manager, Fintech Strategy and Operations

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As the Senior Manager, Fintech Strategy and Operations, you play a pivotal role in shaping and executing the strategic initiatives that drive the growth and success of our fintech products and services. You are responsible for leading operational processes, optimizing performance, and ensuring alignment with the company’s overall strategic goals. In this role, you collaborate with cross-functional teams, including product, engineering, finance, and marketing, to deliver innovative fintech solutions that meet the needs of our customers. Your analytical mindset and strategic thinking enable you to identify opportunities for improvement and drive initiatives that enhance our fintech capabilities.

Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Lead the development and execution of fintech strategies that align with company objectives
• Oversee the operational processes for fintech products, ensuring efficiency and effectiveness
• Collaborate with product, engineering, and finance teams to optimize fintech solutions and improve user experience
• Analyze market trends, customer needs, and competitive landscape to inform strategic decisions
• Drive the implementation of key initiatives, managing timelines, resources, and stakeholder communication
• Monitor fintech product performance, identifying areas for improvement and implementing corrective actions
• Develop and maintain key performance indicators (KPIs) to measure success and drive continuous improvement
• Provide leadership and mentorship to team members, fostering a culture of innovation and collaboration
• Ensure compliance with relevant regulations and industry standards in all fintech operations
• Stay updated on emerging fintech trends and technologies to keep our offerings competitive"

Qualifications: 

• Bachelor’s degree in Finance, Business Administration, or a related field; or equivalent experience
• 5+ years of experience in fintech strategy, operations, or a related field
• Strong understanding of fintech products, services, and industry trends
• Proven experience in leading strategic initiatives and managing complex projects
• Excellent analytical and problem-solving skills

What will help you succeed in this role:

• Excellent analytical and problem-solving skills
• Strong communication and collaboration abilities, with experience working cross-functionally
• Knowledge of regulatory requirements and industry standards in fintech
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strategic thinking with a focus on driving innovation and continuous improvement
• Leadership skills with the ability to inspire and guide a team toward achieving goals
• Proactive approach to identifying and addressing challenges and opportunities

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1#LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $132,000-$165,000 + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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