Senior Manager, Finance

Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Summary

The Senior Manager, Finance, is a hands-on strategic finance leader responsible for defining and supporting the broader Canadian Finance mandate, serving as a senior Finance partner within the business. The role provides leadership across strategic finance, planning and forecasting, financial performance and reporting oversight, decision support, and team development.

The Senior Manager translates financial and operational performance into actionable insights, identifies and escalates financial risks and opportunities, drives scalable and technology-enabled ways of working, and develops Finance talent across the organization.

Essential Duties and Responsibilities

Strategic Finance and Leadership 

• Act as a hands-on senior Finance representative and a key connection point with the senior leaders, Finance team, providing clear financial perspectives and recommendations. 
• Partner with Finance and business leaders to translate enterprise and Canadian strategies into clear financial priorities and strategic initiatives.
• Lead delivery of the Finance Business Plan, establishing clear owners, milestones, dependencies and measures of success across the Finance team.
• Lead continuous improvement efforts leveraging AI, automation and financial technology.
• Develop executive-ready materials to the Canadian, International and other stakeholders.
• Proactively identify and escalate financial, accounting, tax, control and process risks and opportunities across the Canadian business, ensuring material matters have clear ownership, appropriate technical support, documented actions and timely escalation.

Planning, Forecasting, and Performance Management  

• Supervise recurring forecasting, plan and long-range plan cycles, including calendars, assumptions, cross-functional inputs, final submissions and presentations.
• Review actual performance against plan and forecast, challenge material variances and ensure emerging risks and opportunities are appropriately reflected in the outlook.
• Develop scalable financial models, scenarios and dashboards that improve visibility into product, client and business-unit performance.

Financial Reporting & Controllership Partnership

• Provide oversight of local accounting deliverables ensuring its quality and completeness and compliance with US GAAP, local tax requirements, SOX controls and Finance policies, while partnering with the Finance Manager to strengthen processes and controls.
• Partner with Finance Manager to identify opportunities to accelerate the monthly close and improve Finance workflows, tax recovery activities, including clinician/provider payments and other high-volume recurring processes.

Decision Support

• Prepare and present financial models, analyses and business cases for significant investments and transformation initiatives, pricing proposals/renewals, vendor decisions, that balance revenue growth, profitability, cash flow and longer-term strategic value.
• Assess the Finance operating-model implications of approved business initiatives and coordinate required changes across FP&A, Reporting, and other stakeholders.
• Lead Finance localization and transition initiatives, ensuring clear ownership, segregation of duties, documentation, training, testing and controls. 
• Provide Finance oversight of vendor procurement and management, ensuring commitments are aligned with approved budgets and appropriately reflected in forecasts and long-range plans. 

Team Leadership & Development

• Build and foster a high-performing and engaged Finance team by implementing opportunities to strengthen employee experience, development, recognition and team effectiveness, and by responding to themes identified through employee feedback and engagement surveys.
• Mentor and coach Finance professionals across the Canadian team (directly or through their respective people managers) to strengthen their technical capability, business judgment, communication, stakeholder management and leadership skills.
• Build succession depth through documented processes, cross-training and appropriate backup coverage for critical Finance responsibilities.

Supervisory Responsibilities

Yes

Qualifications Expected for Position

Education & Credentials 

• Bachelor's degree in Finance, Accounting, Business, Economics or a related field required; MBA or relevant master's degree is an asset. 
• CPA, CFA or equivalent professional designation is strongly preferred. 

Experience 

• 7–10+ years of progressive Finance experience spanning financial planning, business partnership and people leadership; Big Four, public-company or similarly complex experience is an asset.
• Experience advising and influencing senior leadership and communicating recommendations.
• Experience reviewing financial results and translating performance into forward-looking actions.
• Experience leading Finance transformation or systems improvement (including AI-enabled).
• Experience developing Finance talent across multiple disciplines and levels.
• Healthcare, technology, public-company, or regulated-industry experience is an asset. 

Capabilities

• Demonstrated ability to review financial results, understand operational drivers, challenge material variances and translate actual performance into forward-looking business actions.
• Clear, concise executive communication and excellent financial modelling, analytical, problem-solving and organizational skills.
• Hands-on leadership style with comfort operating through competing priorities and ambiguity.
• Demonstrated success coaching and developing talents.
• Advanced Excel and financial systems skills, with practical experience using BI, automation and AI-enabled Finance tools preferred.

Salary Range

$140,000 to $165,000/year.

Position Type

Backfill

Work Environment                                       

            ☐ Office           ☐  Remote                 ☒ Hybrid (Office & Remote)

Travel: up to 5%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

Why Join Teladoc Health?

Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients. 

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health. 

Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth. 

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey. 

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible. 

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. 

Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates. These tools support, but do not replace, human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]