Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers, including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.
Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.
We are looking for a Senior Manager, Escalation Engineering to join us. As a Senior Manager for the Escalations team, you will lead one of the most crucial and critical teams by serving both the R&D teams and our customers. Your main responsibility will be to assist our R&D team with resolving and handling complex technical issues raised by our support team. You will be working closely with both R&D and support, deep dive into the code, and have a direct impact on customer satisfaction and product improvement. You’ll have hands-on experience with our tech stack and become an expert on the Silverfort product.
- Minimum of 6 years of experience in Escalations and/or Support roles, with strong hands-on experience in an infrastructure-focused environment
- Minimum of 2 years of managerial experience, with proven ability to lead, develop, and grow teams
- Strong and solid understanding of networking and identity infrastructure concepts (firewalls, VPNs and proxies, LDAP, Active Directory, GPOs, Windows Server, access control, Wireshark captures) - Must
- Hands-on experience with Linux and working in a SaaS environment - Must
- Hands-on experience with Kubernetes, Docker, and virtualization tools - an advantage
- Ability to read, understand, and occasionally modify code, with emphasis on Python and JS (experience with Go is a plus)
- Excellent communication and collaboration skills with the ability to present and explain complex technical concepts in a simplified way internally and externally with customers
- Strong analytical skills and detail-oriented, with the ability to see the bigger picture from a limited set of data
- Ability to work independently and prioritize multiple projects in a fast-paced environment
Top Skills
What We Do
Fueled by a belief that identity professionals deserve better, we found a way to break down the silos of identity security—eliminating the gaps and blind spots left behind by a patchwork of point solutions.
The Silverfort Identity Security Platform is the first to deliver end-to-end identity security, protecting every identity in the cloud, on-prem, humans, machines, and everything in between. Our patented technology—Runtime Access Protection (RAP)—natively integrates with the entire IAM infrastructure, giving businesses visibility into all identities, analyzing every access, and extending active protection to resources that could not be protected previously—including NHIs, legacy systems, command line tools, and IT/OT infrastructure. It is easy to deploy and use, and doesn’t disrupt business operations, resulting in better security outcomes with less work.
Silverfort is the identity security platform that both identity and security professionals deserve, earning the trust of more than 1,000 leading organizations, including several Fortune 50 companies.
Why Work With Us
We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.
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Silverfort Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
