Job Description
Manages on-site and remote Communications support including diagnosing, configuring, documenting complex problems and responding to issues at assigned site(s). Works towards system improvement, efficiency, and standardization. Leads and guides lower level network staff, as necessary.
Location: 5 Dakota Drive, New Hyde Park, NY
Job Responsibility
- Hands-on administration experience with Microsoft Teams Rooms, Zoom Rooms, and Webex, including portal management, policy configuration, and platform governance
- Deep understanding of AV over IP protocols (Dante, AES67, NDI) and control system ecosystems (Crestron, Extron, Biamp)
- Healthcare IT experience, particularly in clinical AV environments such as telemedicine, simulation labs, OR video, or command centers
- Experience managing enterprise wide collaboration device fleets at scale (thousands of endpoints)
- Demonstrated success developing multi-year technology roadmaps with associated capital planning and TCO analysis
- Track record of leading platform migrations or large scale AV standardization rollouts across a multi-site environment
- Experience building and operating an AV-as-a-Service or managed services model
- Manufacturer specific certifications from Crestron, Biamp, Extron or Shure
- AVIXA CTS certification (CTS-D or CTS-I a plus)
- PMP, ITIL, or similar operational framework certifications
Job Qualification
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 6-10 years of relevant experience and 5-7 years of leadership / management experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Skills Required
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 6-10 years of relevant experience and 5-7 years of leadership / management experience.
- Hands-on administration experience with Microsoft Teams Rooms, Zoom Rooms, and Webex.
- Deep understanding of AV over IP protocols and control system ecosystems.
- Experience managing enterprise wide collaboration device fleets at scale.
- Demonstrated success developing multi-year technology roadmaps.
- Track record of large scale AV standardization rollouts.
- Experience building and operating an AV-as-a-Service model.
- Manufacturer specific certifications from Crestron, Biamp, Extron or Shure.
- AVIXA CTS certification (CTS-D or CTS-I a plus).
- PMP, ITIL, or similar operational framework certifications.
What We Do
Northwell Health is New York’s largest private employer and health care provider, with 23 hospitals and nearly 800 outpatient facilities. We care for over two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 74,000+ employees – 18,500+ nurses and 14,200+ credentialed physicians, including about 4,500 employed doctors and nearly 3,300 members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institutes for Medical Research. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu. Interested in a career at Northwell Health?
