Senior Manager, Enterprise Risk Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Enterprise Risk Management organization at Visa maintains the enterprise risk framework along with each of its taxonomies and plays the role of risk business partner to all the corporate functions.

Risk Governance and Appetite:

• Lead the development, maintenance, and implementation of Visa’s ERM Foundation, including Policy, Risk Appetite Framework, and ERM methodologies aligned with industry best practices (COSO, OCC guidance, PFMIs).
• Perform ERM capability assessments and self-assessments to inform strategic priorities for Corporate Risk.
• Drive digitization and automation of risk processes, including enhancements to Visa’s GRC platform for enterprise risks and KRIs.
• Conduct external scans and maintain a repository of emerging risk management standards, regulatory guidance, and best practices.
• Support strategic initiatives in emerging risk areas such as Climate Risk and AI Governance.

Operational Risk Management & Risk Assessment:

• Manage the Risk & Control Self-Assessment (RCSA) process for Global Substantive Compliance Areas (SCA) and newly acquired entities.
• Partner with process owners to identify risks, challenge control effectiveness, and implement mitigation strategies.
• Monitor risk profiles through Key Risk Indicators (KRIs) and other tools to enable early identification of trends.
• Provide training to program owners on operational risk concepts and lead workshops to embed risk awareness.

Oversight & Reporting:

• Prepare reports, memos, and presentations for Senior Management and Governance Committees.
• Ensure readiness for regulatory exams, internal audits, and external reviews related to ERM and ORM frameworks.
• Maintain global inventory of risks, controls, and mitigation plans to proactively identify adverse trends.

Culture & Education:

• Champion risk culture by building partnerships across the organization and delivering training sessions.
• Maintain and execute the annual corporate risk training calendar, including “train-the-trainer” programs for global/regional risk teams.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. No relocation assistance will be provided for this position.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelor’s degree in Finance, Accounting, Business, Mathematics, or related field.
• Strong understanding of ERM and ORM methodologies, including risk appetite, scoring, mitigation, and acceptance.
• Hands-on experience applying risk management standards (COSO, PFMIs, OCC guidance).
• Prior experience in a second line of defense role providing oversight and driving risk maturity.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Proficiency in MS Word, Excel, Access, and PowerPoint.
• Experience in the payments industry or financial services.
• Familiarity with GRC platforms (e.g., IBM OpenPages) and experience leveraging GenAI in risk management.
• Strong analytical and data management skills, including KRI development and risk reporting.
• Proven ability to work independently and influence across a global, matrixed organization.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 150,000.00 to 200,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.