Job Title
Our obsession is to improve the traveller experience and Altéa Customer Management product plays a major role in this experience given that it is the leading software solution enabling airlines to manage the departure steps of the travellers’ journeys (from the check-in, to baggage handling, seating, ancillaries payment, regulatory checks etc, and up to the boarding).
As Senior Manager for the group Product Development & technical evolution for Customer Management, part of the Airport and Airline Operations Business Unit, you will be responsible for 50+ Software Engineers, Business Analysts and Quality Analysts based in London.
You will be part of the Passenger Servicing eco system with teams all over the world and for which the delivery is managed by dedicated trains following the SAFe Agile methodology. The Passenger Servicing train for Europe and Americas includes teams from London, Dallas and Bogota, and shares a common backlog with the Passenger Servicing Asia / Pacific train (Bangalore, Sydney).
Finally, you will be working on one of the most critical applications in Amadeus - Stability while maintaining high pace of deliveries is a must.
In this role you will:
Drive team engagement and personal development Create an environment of trust and mutual influenceEncourage personal developmentListen and support people on problem identification and decision-making
Contribute to Agile transformation Coach leaders, teams, and Train stakeholders in Lean-Agile practices and mindsetsFoster Communities of Practice and the use of engineering and built-in quality practicesDrive continuous improvement and address inefficiencies
Assist the Train Product Manager, Release Train Engineer and System Architect, in their duties to Ensure successful delivery (on time and with built-in quality) and leverage customer feedbackEnsure predictability of the train, availability and transparency of the train's SAFe artifacts
Build a vision and foster innovation Work with Product and Solution Management, as well as top management and other stakeholders to translate organisational strategy into effective performanceEncourage collaboration between teams and Product Management, System and Solution Architects
About the ideal candidate
Strong experience in leading software engineering teams of 10+ people
Solid understanding of Lean Agile practices with awareness of major frameworks (SAFe ideally) with ability to lead collaborative agile ways of working and effectively manage changing priorities
Experience in communicating to senior leadership team with a view to collaborative decision making
Proven track record on delivery of complex technology enablers and programs that cross multiple domains/teams
Experience in the Travel IT industry is a plus
Business Understanding
An understanding of what it takes to design, build and operate a large scale, complex system that must operate flawlessly 24x7, 365 days per year.
Awareness of the Airline industry, the Airport ecosystem, the Amadeus Operations structure, and the standard Amadeus processes.
Working at Amadeus, you will find:
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
#LI-AM2024
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Top Skills
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways.
Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years.
We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
