Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
This position helps with overseeing the engineering department, assuring the necessary preventive maintenance of all mechanical, plumbing, refrigeration, and life safety systems to provide a safe and comfortable environment for employees and guests. The Senior Manager, Engineering will be one of the key management contacts in the engineering department during events and will play a critical role directing union staff for all emergencies and/or unforeseen critical situations during these event times. This position will schedule and oversee project & emergency work within the Engineering Department. The Engineering department operates 24/7, comprised of three shifts a day.
What will you do?
- Manage the implementation and ongoing administration of the preventive maintenance system (CAFM) for the department. Maintain equipment records, spare parts inventories, maintenance procedures, shop drawings, O&M manuals, and related documentation to support an effective preventive maintenance program.
- Supervise, coach, and develop Engineering team members at Madison Square Garden and the Beacon Theatre. Support hiring, onboarding, training, and performance management while ensuring compliance with departmental policies, work rules, and applicable labor agreements.
- Maintain a safe, clean, and comfortable environment for employees, guests, and visitors by ensuring the reliable operation of building systems and responding promptly to operational needs.
- Ensure day-to-day compliance with applicable city, state, federal, fire, building, and safety codes, regulations, and company policies.
- Oversee the union staff to assure all mechanical systems are maintained as well as proper planning for preventative maintenance and repairs for HVAC Systems (chillers, cooling towers, heat exchangers, pumps, variable frequency drives, water treatment systems, controls & automation) plumbing, refrigeration, building mechanical systems and fire protection/fire safety systems (including smoke control, pressurization & purge systems).
- Coordinate and deliver training to Engineering staff to ensure the safe and effective operation, maintenance, and troubleshooting of facility equipment and systems.
- Oversee the operation, maintenance, and repair of water supply and waste systems, including domestic hot and cold water, chilled water, heating water, condenser water, and brine systems.
- Manage the operation, inspection, testing, and maintenance of fire life safety systems, including fire alarm systems, fire pumps, sprinklers, standpipes, kitchen hood suppression systems, smoke control systems, purge fans, dampers, and associated equipment.
- Help plan and coordinate the maintenance of the hockey ice plant and all associated equipment and systems (Including Cooling towers, VFD’s, Heat Exchangers etc.); track and manage in game ice conditions assuring full compliance with NHL specifications and procedures for ice maintenance
- Oversee the operation and maintenance of heating, ventilation, and air conditioning (HVAC) systems, including steam supply, hot water systems, packaged air conditioning units, and cooling towers.
- Partner with leadership and Capital Projects team to support facility infrastructure projects by providing operational expertise, coordinating departmental resources, and ensuring successful implementation with minimal operational disruption.
- Manage the maintenance and repair of food and beverage refrigeration equipment, including walk-in refrigerators and freezers, under-counter and upright refrigeration units, and ice machines.
- Oversee the maintenance and reliability of supplemental HVAC systems supporting critical IT and telecommunications rooms to ensure continuous operation.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- 7-10 years of experience as a building manager or engineer - operation and maintenance of large complex facility or arena/entertainment/theatrical building required
- Must have a strong technical background
- Engineering degree is strongly preferred
- Familiarity with NYC Building and Fire codes
- Ability to directly manage a staff of union mechanics, and operating engineers
- Must hold a valid NYC Refrigeration Operators Certificate or qualification to obtain year 1
- Must hold a valid NYC Fire Safety Directors Certificate or obtain certificate within one year of employment.
- Must hold a valid NYC Sprinkler/Standpipe Certificate or qualification to obtain year 1
- Ability to read technical drawings
- Should hold OSHA & Hazmat Certifications
- Familiarity with operation & Maintenance of all ice making equipment (Zamboni, chillers, ice edger)
Special Requirements
- Lifting 25 lbs., standing for long periods and walking long distances.
- Ability to work a flexible schedule including nights, weekends, holiday, and split days off; willing to travel to other venues as needed.
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Skills Required
- 7-10 years of experience as a building manager or engineer operating and maintaining a large, complex facility, arena, entertainment venue, or theatrical building
- Strong technical background
- Engineering degree
- Familiarity with NYC building and fire codes
- Ability to directly manage union mechanics and operating engineers
- Valid NYC Refrigeration Operators Certificate or qualification to obtain it within one year
- Valid NYC Fire Safety Directors Certificate or ability to obtain it within one year
- Valid NYC Sprinkler/Standpipe Certificate or qualification to obtain it within one year
- Ability to read technical drawings
- OSHA and Hazmat certifications
- Familiarity with operation and maintenance of ice-making equipment, including Zamboni, chillers, and ice edger
- Ability to lift 25 pounds, stand for long periods, and walk long distances
- Availability for nights, weekends, holidays, flexible schedules, and split days off
- Willingness to travel to other venues as needed
Madison Square Garden Entertainment Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Madison Square Garden Entertainment Corp. and has not been reviewed or approved by Madison Square Garden Entertainment Corp..
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Healthcare Strength — Core medical, dental, vision, and prescription coverage is complemented by FSAs/HSAs, supplemental health options, an Employee Assistance Program, and Wellhub access. Optional pet insurance further broadens the health and wellbeing offering.
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Retirement Support — A 401(k) with an immediately vested company match is paired with income/survivor protection plans and additional retirement vehicles. Company disclosures reference multiple savings and pension arrangements, signaling a mature framework.
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Parental & Family Support — Paid parental leave and paid military leave are featured within the package. These policies provide meaningful support for caregiving and major life events.
Madison Square Garden Entertainment Corp. Insights
What We Do
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences. Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment. MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America. More information is available at www.msgentertainment.com
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