Senior Manager EMR Implementation

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

We are seeking a highly motivated Senior Manager, EMR Implementation, to lead the seamless integration, onboarding, and training of our EMR customers. This role focuses on delivering an exceptional customer experience throughout the implementation journey—from pre-launch planning to post-launch support and continuous system improvement. Acting as the primary point of contact during implementation, this position will ensure customers’ can order our products through their existing EMR workflows, driving business growth and brand loyalty.

Essential Duties and Responsibilities:

Integration and Onboarding:

• Collaborate with customers to understand their workflows and requirements.
• Oversee technical integrations with customers across various EMR platforms including AthenaHealth, eClinicalWorks, and Epic.
• Lead end-to-end project management for EMR implementations, including timeline creation, milestone tracking, and stakeholder communication.
• Conduct comprehensive testing to ensure system functionality and data integrity prior to go-live.

Training and User Adoption:

• Develop and deliver training programs for healthcare providers and staff.
• Create user-friendly guides, resources, and training materials.
• Facilitate live or virtual training sessions as needed to ensure all users are proficient.

Post-Launch Support and Continuous Improvement:

• Serve as the primary point of contact within Guardant for troubleshooting and issue resolution.
• Proactively monitor customer ordering and feedback to identify areas for improvement.
• Conduct regular check-ins with customers and Sales to ensure the integration aligns with evolving workflows.
• Collaborate with internal teams to design and implement system enhancements based on customer and Sales input.
• Provide ongoing education on new features, updates, and best practices.
• Track key performance indicators (KPIs) to measure customer success and identify opportunities for growth.

Qualifications

• Minimum of 10 years of experience in EMR implementation.
• Strong understanding of healthcare workflows and operations.
• Proven ability to work cross-functionally and influence without direct authority.
• Excellent interpersonal, presentation, and communication skills.
• Ability to seamlessly transition between strategic planning and hands-on execution in a dynamic, fast-paced environment.
• Problem-solving mindset with a focus on continuous improvement and customer satisfaction.
• Familiarity with healthcare regulations (e.g., HIPAA) and data security best practices.
• Willingness to travel for customer and in-person meetings.
• Bachelor’s degree in a business-related discipline required.

• Work Environment: 
  Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time. 

Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

For positions based in Palo Alto, CA or Redwood City, CA, the base salary range for this full-time position is $173,200 to $233,820. The range does not include benefits, and if applicable, bonus, commission, or equity.

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.
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Please visit our career page at: http://www.guardanthealth.com/jobs/