The Role
As Senior Education & Training Manager, you will develop and implement education strategies for retail teams, focusing on enhancing product knowledge and customer experience. Responsibilities include curriculum development, team leadership, performance measurement, and cross-functional collaboration to align education with business objectives.
Summary Generated by Built In
ABOUT MAISON L’OCCITANE EN PROVENCE
Born of a simple gesture in 1976, L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature. Our culture is built through everyday moments, how we behave, make decisions and show up for each other.
With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet.
YOUR ROLE
As Senior Education & Training Manager, North America, you are accountable for shaping and delivering a best‑in‑class education strategy that elevates product knowledge, selling excellence, and brand experience across all retail and field teams. You will design and execute scalable education programs that inspire, engage, and empower teams to deliver exceptional customer experiences while driving commercial performance.You serve as a strategic partner to Retail Leadership, Marketing, and cross‑functional stakeholders, translating brand vision, innovation, and ingredient science into impactful learning experiences. This role requires strong leadership presence, creative execution, and the ability to connect education excellence with measurable business results.
PROFILE
- Commercially driven education leader with a passion for luxury retail, skincare, and talent development
- 7–10+ years of experience in beauty education or training
- Proven ability to lead, mentor, and develop high‑performing education teams
- Deep knowledge of skincare, ingredients, and luxury retail selling techniques
- Strong experience designing and delivering both in‑person and digital learning programs
- Confident presenter with strong facilitation and storytelling skills; camera‑ready for live, virtual, and recorded formats
- Analytical mindset with the ability to translate performance data and field insights into action
- Highly collaborative, influential partner who leads through credibility and inspiration
- Ability to travel as needed
ROLE RESPONSIBILITIES
- Education Strategy & Leadership
- Develop and execute a comprehensive North America education strategy aligned with brand vision and business objectives
- Lead the annual training roadmap, including product launches, core curriculum, certifications, and skill‑building initiatives
- Identify performance and capability gaps, designing scalable education solutions to drive commercial results
- Manage, mentor, and develop education team members, including field trainers, facilitators, and content creators
- Curriculum Development & Content Creation
- Design engaging, high‑impact education content across live, virtual, and digital formats (including short‑ and long‑form video)
- Create and record product demonstrations and e‑learning modules for retail teams and retail partner beauty advisors
- Translate complex ingredient science and product benefits into compelling, client‑friendly storytelling
- Partner with Marketing to transform innovation pipelines into impactful product launch education
- Build and maintain digital learning libraries, certification programs, and masterclass‑level content
- Field & Retail Enablement
- Partner closely with Retail Leadership to elevate selling behaviors and customer experience standards
- Develop train‑the‑trainer programs to effectively scale education across regions
- Conduct in‑store visits to evaluate education effectiveness and inform continuous improvement
- Support key retail moments including launches, events, and peak selling seasons with targeted education strategies
- Lead onboarding for new hires, ensuring strong brand immersion and foundational selling excellence
- Represent the brand at press, editor, influencer, and industry events, delivering compelling product education
- Performance Measurement & Continuous Improvement
- Establish and track KPIs to measure education impact (sell‑through, conversion, ATV, product mix)
- Analyze performance data and field feedback to refine education strategy and content
- Drive continuous improvement in training relevance, delivery, and effectiveness
- Cross‑Functional Collaboration
- Partner with Marketing on product launch education and campaign alignment
- Collaborate with all channel partners to ensure best‑in‑class storytelling and education execution
- Act as a trusted brand ambassador both internally and externally
- All other duties or projects as assigned
WHAT WE OFFER
- Comprehensive benefits package
- Annual discretionary corporate incentive bonus
- Competitive paid parental leave
- Generous employee discounts on our products
The compensation for this role ranges from $100,000 - $110,000 (based on skills, experience and with differentials applied if outside of NYC)
L’Occitane North America offers a competitive compensation package and a comprehensive benefit. L’OCCITANE is an equal opportunity employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values: entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability. Employment may be subject to verification of references and background check investigation.
Top Skills
Digital Learning Platforms
E-Learning Software
Performance Analytics
Training Modules
Video Production
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The Company
What We Do
The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.
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