American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. The Small Business Product Strategy and Card Features team sits within our GCS Small Business Products organization.
This team is responsible for identifying and delivering high-potential opportunities that create lasting multi-product relationships with high-value customers. Working across Card, Card Lending, Line of Credit, Banking, and Digital Experience teams, SBS Digital Strategy aligns the direction and purpose of the Small Business organization to support delivery of cross-product business digital experiences.
The Senior Manager, Digital Product Manager (Small Business) will play a key role in enhancing Small Business Membership through digital experiences that meet customer needs and drive cross-product adoption at scale. Specifically, this position will:
Responsibilities
Owns the end-to-end strategy and delivery of cross-product digital experiences including defining the role and objective of a Holistic Business Action Center by defining strategy, prioritizing features, and supporting delivery and implementation
Partner with SBS product line strategy team to realize opportunities for growth in the digital space
Explore opportunities to embed AI into net new experiences built for small business
Conduct market research and competitive analysis to identify opportunities for product innovation and market expansion
Monitor and analyze cross-product performance metrics, providing insights and recommendations for optimization
Build business cases to evaluate strategic initiatives and present recommendations to senior leadership
Partner with Digital Experience teams to ensure product strategy aligns with customer experience goals
Partner with GCS Marketing to support value proposition creation and marketing strategies that align with product strategy and overall small business objectives
- Previous experience in business or product strategy, product management, digital product management, consulting or similar fields
- Strong strategic acumen, analytical skills, and a demonstrated ability to interpret business and industry trends to identify opportunities and recommendations
- Experience in product strategy development and go-to-market planning
- Strong understanding of card, digital banking products, and small business financial needs
- Excellent project management skills with ability to lead cross-functional initiatives
- Comfort in ambiguity with an ability to learn quickly, “connect the dots”, challenge and innovate, and drive results
- Excellent relationship management skills - proven ability to build and strengthen relationships across all levels, both internally and externally. Proficiency in Excel, PowerPoint, and data analysis tools
- Bachelor’s degree
- NYC-based hybrid position
Preferred Qualifications:
- MBA
- Financial services industry experience
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Previous experience in business or product strategy
- Strong strategic acumen and analytical skills
- Experience in product strategy development and go-to-market planning
- Strong understanding of card, digital banking products
- Excellent project management skills
- Excellent relationship management skills
- Bachelor's degree
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
