The Global Merchant & Network Services (GMNS) Product organization is seeking a Senior Manager, Digital Product Management to join our Digital Wallets team and help shape the future of digital payments at American Express.
Within GMNS Product, the Network Product team develops and manages payment products and services for American Express Global Network issuers, acquirers and merchants. Our remit spans existing Network capabilities, development of new products and services, and the end-to-end partner lifecycle. Our solutions support both proprietary and third-party partners globally, enabling secure and seamless transactions across the American Express Network.
We are looking for a product leader to own the Apple Pay product strategy and roadmap across the American Express Network. This role will lead new capabilities end to end, from prioritization and discovery through delivery and go-to-market, while serving as a key Product interface with Apple, Digital Labs and internal Network teams. This is a highly visible role at the intersection of payments, technology, customer experience, and one of the world’s leading technology platforms.
ResponsibilitiesWhat You'll Do
- Own the Apple Pay product strategy, roadmap, and feature backlog for the American Express Network, setting priorities and identifying opportunities to create greater value for customers, issuing partners, and the business
- Drive product decisions and tradeoffs, balancing customer and issuer value, business impact, technical complexity, partner priorities, compliance, and delivery capacity
- Lead product discovery and requirements definition for new features and capabilities, translating customer, partner, and business needs into clear requirements and working with Product Owners and Technology teams to enable development
- Drive new capabilities from concept through launch, partnering with Product Owners, Technology, Partner Enablement, Risk, Legal, Compliance, Marketing and other teams to manage dependencies, resolve issues, and coordinate go-to-market readiness
- Lead the Network product relationship with Digital Labs and Apple, shaping joint priorities, evaluating new partner requirements and opportunities, and representing the Network Product perspective in strategic and day-to-day product discussions
- Measure and improve product performance, using customer and issuer feedback, behavioral data, experimentation, and market insights to identify opportunities and continuously improve the Apple Pay experience
- Anticipate what’s next in digital payments, monitoring Apple’s ecosystem, emerging technologies, customer behavior, and the competitive landscape and translating them into opportunities for the American Express Network
What We're Looking For
We’re looking for a product leader who is equally comfortable thinking strategically and getting into the details required to deliver. You bring strong product judgment, curiosity, and customer empathy, and you thrive in environments where success depends on collaboration, influence, and navigating complexity.
Minimum Qualifications:
- 3+ years of digital product management experience, with a track record of building and launching high-impact digital products or experiences
- Demonstrated end-to-end product ownership, leadership, and judgment, with the ability to operate in ambiguity, independently structure complex problems, develop a point of view, prioritize competing needs, make decisions with imperfect information, and drive work from strategy through execution
- Strong technical fluency and experience partnering closely with engineering teams, with the ability to understand technical considerations and translate between business, customer, partner, and technology needs
- Exceptional communication and influencing skills, with the ability to simplify complex topics, develop clear recommendations, and build alignment across working teams, senior leaders, and external partners
- Experience building strong relationships across organizational boundaries, including the ability to collaborate effectively with external partners and navigate competing priorities
- Analytical rigor, with experience using quantitative and qualitative insights to diagnose problems, evaluate opportunities, measure performance, and inform product decisions
- A highly customer-centric mindset, with strong instincts for what makes an exceptional digital experience and a willingness to challenge existing approaches when there is a better way
- Intellectual curiosity and systems thinking, with the ability to connect customer, technology, market, and business signals and translate them into actionable insights and product opportunities
- Adaptability and a test-and-learn mindset, with a willingness to experiment, seek feedback, learn quickly, and adjust course as new information emerges
- Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems preferred
- Bachelor’s degree required
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 3+ years of digital product management experience building and launching high-impact digital products or experiences
- End-to-end product ownership, leadership, and judgment
- Ability to structure complex problems, prioritize competing needs, make decisions with imperfect information, and drive strategy through execution
- Strong technical fluency and experience partnering with engineering teams
- Exceptional communication and influencing skills
- Experience collaborating across organizational boundaries and with external partners
- Analytical experience using quantitative and qualitative insights to evaluate opportunities and measure performance
- Customer-centric mindset and digital experience judgment
- Intellectual curiosity and systems-thinking ability
- Adaptability and a test-and-learn mindset
- Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems
- Bachelor's degree
- Employment eligibility to work in the United States without visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
