Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.
The Small Business Strategy and Cross Product Experiences team sits within the Small Business Card organization and is responsible for defining high impact strategies and for managing features, functions, and experiences that drive utility and growth for our Small Business customers. As Senior Product Manager of Digital Onboarding and Engagement, you will be responsible for delivering new, innovative digital journeys across our Card and Non-Card product portfolio to drive product education and engagement. This is a highly visible, cross-functional role focused on defining and launching the next generation of digital experiences.
Responsibilities- Set the vision and strategy for digital features across onboarding, account setup, benefits, and ongoing membership experiences across web and mobile
- Define customer journeys and product requirements, in line with core customer needs and expected business outcomes
- Partner across Compliance, Marketing, EDX, and NPD to align on requirements, manage dependencies, and support end-to-end delivery of key initiatives
Coordinate release readiness, testing, and quality validation activities to ensure launches are complete, aligned across teams, and meet business and customer experience expectations
Analyze customer behavior, engagement metrics, and drop-off points to identify friction, optimize current experiences, and inform future journey and feature enhancements
Develop and implement innovative new concepts to drive product adoption, engagement, and loyalty
Effectively communicate and collaborate with key partner teams (Product Development, Marketing, Enterprise Digital, Legal, Compliance, Fraud, Design, SBS Card Product, Tech)
- Bachelor’s degree with 5+ years of work experience
- High willingness to learn, extremely curious, and proactive
Self-starter, with ability to drive results in fast-paced environment with multiple stakeholders
- Strategic, creative problem solver with strong critical thinking skills
- Consistent track record of communicating effectively to audiences at various levels
- Ability to influence cross-functionally toward shared outcomes
- Strong analytical and business acumen. Able to structure and process qualitative or quantitative data to draw meaningful insights and make decisions
Demonstrated ability to effectively collaborate with stakeholders and work cross-functionally with key partner teams, including Engineering, Product Development, Enterprise Digital, Marketing, Legal, and Compliance
- Excellent project/process management and prioritization skills
- Strong written and verbal communications skills with experience and comfort working closely with all levels of an organization
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's degree
- 5+ years of work experience
- Experience setting vision and strategy for digital onboarding and membership experiences
- Ability to define customer journeys and product requirements
- Proven cross-functional collaboration with Compliance, Marketing, Enterprise Digital, Product Development, Legal, and Engineering
- Experience coordinating release readiness, testing, and quality validation
- Strong analytical and business acumen; experience analyzing customer behavior and engagement metrics
- Excellent written and verbal communication and ability to influence stakeholders
- Excellent project/process management and prioritization skills
- Self-starter, proactive, curious, and strong problem-solving skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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