Senior Manager– Digital Identity Services

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Role Overview
The Senior Manager – Digital Identity Services (Governance & Delivery) is a leadership role responsible for overseeing and advancing the shared services that enable scalable, compliant, and high-quality digital identity delivery across the enterprise.
This person will act as a point of contact in India, providing strategic direction, people leadership, and operational oversight for multiple centralized identity functions. The role partners closely with global Identity leadership to ensure consistency in standards, delivery excellence, and stakeholder experience, while also serving as a strong advocate and escalation point for India-based teams.
This position is critical to ensuring that Identity services are delivered predictably, efficiently, and with clear business value to stakeholders across the enterprise.
The Domain Lead is accountable for the following shared service functions across Digital Identity Services:
Audit & Compliance

• Owns Identity-wide audit readiness, controls alignment, and compliance execution
• Ensures consistent evidence collection and response across all Identity teams
• Partners with enterprise risk, security, and audit organizations to proactively manage findings and remediation

DevSecOps Enablement

• Establishes and governs standards for Identity DevSecOps tooling and practices (e.g., Git, Jira, CI/CD pipelines)
• Enables teams to deliver securely and efficiently by providing common tooling, patterns, and guardrails
• Partners with platform, security, and engineering teams to embed security and quality into delivery workflows
• Focuses on enablement and consistency, not day-to-day pipeline operations

Change, Release, Partnerships & Experience

• Oversees Identity change and release management processes to ensure stability, transparency, and predictability
• Drives improvements in user and stakeholder experience across identity services
• Provides financial oversight, capacity awareness, and vendor/partner engagement where applicable

Business Process Management (BPM)

• Owns Identity service catalog items, intake mechanisms, and workflow design
• Ensures demand is triaged, prioritized, and routed efficiently into delivery pipelines
• Drives simplification, automation, and continuous improvement of identity processes

Identity Enablement

• Leads the customer-facing “pre-sales” and “pre-solutions architecture” function for Identity
• Ensures stakeholders receive cohesive, end-to-end guidance when onboarding or integrating identity services
• Acts as the connective tissue between business demand, product strategy, and delivery execution

Key Responsibilities

• Serve as the senior people leader for Digital Identity shared services teams in India, including talent development, performance management, and succession planning
• Translate global Identity strategy into clear priorities, execution plans, and outcomes for India-based teams
• Ensure consistent application of standards, tooling, and processes across all Identity functions
• Act as a trusted partner to global Identity leadership, providing visibility into delivery health, risks, and opportunities
• Drive a culture of accountability, continuous improvement, and customer-centricity
• Proactively identify opportunities to improve efficiency, scalability, and stakeholder satisfaction
• Represent the Identity organization locally, serving as an escalation point for complex delivery or operational issues

Required Qualifications

• 12+ years of experience in technology, digital platforms, or identity-adjacent domains
• Demonstrated experience leading multi-disciplinary, shared-services teams in a global delivery model
• Strong background in governance, delivery management, or platform operations
• Experience working with DevOps tooling, release processes, and enterprise workflows (hands-on expertise not required, but strong fluency expected)
• Proven ability to partner with senior stakeholders and translate strategy into execution
• Experience leading teams supporting global stakeholders

Preferred Qualifications

• Experience in Identity & Access Management (IAM), security platforms, or regulated enterprise environments
• Familiarity with ServiceNow, Agile/SAFe delivery models, and enterprise intake processes
• Experience operating in a matrixed organization with both regional and global accountability
• Track record of improving operational maturity and customer experience at scale

Should be flexible in shift timings to cover US time zone.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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