Senior Manager, Digital Customer Experience

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Note: This is a hybrid role located in the Chicago area.

Overview:

We are looking for an experienced professional to own and deliver the vision for our digital ecosystem, enabling our Partners & Customers through their entire journey.

As the Leader of Digital Customer Experience, you operate at the intersection of Product Strategy, Digital Operations, and Customer Insights. You work across the organization to drive revenue enablement, operational efficiency, and customer satisfaction through digital platforms and AI innovation.

Key Responsibilities:

Digital Strategy & Transformation

• Define the north star: define, own and champion the vision for our Digital experience.

• Transformation delivery: develop and execute a multi-year Digital roadmap to deliver towards our vision

• AI & innovation leadership: lead the organization’s AI readiness and adoption strategy for customer-facing platforms
   

Customer Experience (CX) & Insights

• Customer-first thinking: champion “design thinking" as a core competency to design systems & processes that enables connected customer experiences

• Voice of Customer: establish and govern data-driven feedback mechanisms to inform the Digital roadmap and drive business improvements.
   

Leadership & Governance

• Team Management: lead and develop a diverse team of Digital Product Managers, Architects and Designers. Manage resource allocation, hiring, and talent development.

• Program Governance: chair the executive Digital council to align cross-functional stakeholders (IT, Sales Ops, Supply Chain, Finance) on priorities, funding, and execution.

• Change Management: drive organizational change to support new digital motions, ensuring customers & internal teams are equipped to adopt and promote digital tools.
   

Qualifications:

Core Competencies

• Strategic Vision: Ability to translate complex business needs into a clear digital roadmap.

• Execution Excellence: Proven track record of delivering large-scale transformation programs in a complex, matrixed environment.

• Customer Advocacy: Relentless focus on "Ease of Doing Business" and "Time to Value" for partners and customers.

• Data-Driven Decision Making: Using advanced analytics to identify trends, justify investments, and measure success.

Skills/Experience

• 7+ years of experience in a Digital leadership role, Product Management, User Experience Design or equivalent

• Experience in B2B and enterprise software preferred

• Experience with Salesforce, Adobe and other digital native platforms is an asset

#LI-AB1 #LI-HYBRD

Target Base Salary Range: $124,200- 248,400

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. 

• 7+ years of experience in a Digital leadership role, Product Management, User Experience Design or similar business role

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.