Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that meets our customers' needs. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.
The Senior Manager Digital Analytics will lead the strategy, execution, and continued evolution of enterprise data and analytics capabilities. You will oversee a team of analytics professionals responsible for turning complex data into actionable business insights, performance measurement frameworks, self-service reporting solutions, experimentation analysis, and strategic recommendations. This role is based in Framingham, Massachusetts and reports to the Director, Digital Analytics.
What you’ll be doing:
- Lead the development and execution of enterprise analytics programs, including business performance measurement, KPI management, reporting and dashboard strategy, experimentation analysis, and discovery analytics.
- Partner with business leaders to translate strategic objectives into measurement frameworks, analytical roadmaps, data requirements, and actionable recommendations.
- Oversee the design, implementation, and adoption of scalable analytics solutions, self-service reporting capabilities, and governed data assets.
- Establish analytics operating rhythms, prioritization frameworks, and stakeholder engagement processes that balance immediate business needs with long-term capability development.
- Lead advanced analytical initiatives, including customer behavior analysis, performance optimization, segmentation, forecasting, experimentation measurement, and trend identification.
- Lead, coach, and develop a team of analytics professionals to foster a collaborative, inclusive, and high-performing team culture centered on accountability, innovation, continuous learning, and business partnership.
- Partner directly with senior leaders across Digital, Marketing, Merchandising, Product, Customer Experience, Technology, and Finance to shape strategic decisions and business outcomes.
What you bring to the table:
- Strategic thinking and strong business acumen, with the ability to connect data insights to measurable business outcomes and long-term organizational priorities.
- A passion for building, coaching, and developing high-performing analytics teams.
- Strong cross-functional partnership skills and the ability to gain alignment among stakeholders with different priorities.
- Executive-level communication skills, including the ability to clearly present insights, opportunities, recommendations, and risks.
- The ability to lead change and support the adoption of new tools, processes, technologies, and data-driven ways of working.
What’s needed- Basic Qualifications:
- Bachelor’s degree in Marketing, Data Science, Business, Analytics, Statistics, Computer Science, Information Systems, or a related field, or equivalent work experience.
- 8+ years of experience in digital analytics, ecommerce analytics, business analytics, data analytics, marketing analytics, or a related domain.
- 3+ years of management experience leading, coaching, and developing analytics professionals or individuals in related roles.
- Demonstrated ability to lead and manage a diverse team, establish clear performance expectations, provide feedback, and foster continuous learning and development.
- Proven experience driving data-informed decisions and translating analytical findings into business recommendations.
- Strong experience with SQL and cloud data platforms such as Snowflake.
- Experience with Power BI, Tableau, Adobe Analytics, Google Analytics, or similar reporting and visualization platforms.
- Experience with experimentation methods, including A/B testing, pre/post analysis, test design, success-metric definition, and experiment readouts.
What’s needed- Preferred Qualifications:
- Master’s degree in Data Analytics, Data Science, Business, Marketing, Statistics, Computer Science, or a related field.
- Experience partnering with Data Engineering or Analytics Engineering teams to define requirements, validate data, improve pipelines, and establish governed reporting layers.
- Experience with AI-enabled analytics; as well as automated reporting, anomaly detection, or machine learning use cases (via Python or similar coding).
- Familiarity with advanced experimentation and measurement methods such as Bayesian approaches, CUPED, synthetic controls, multi-armed bandits, or similar techniques.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
Skills Required
- Bachelor's degree in Marketing, Data Science, Business, Analytics, Statistics, Computer Science, Information Systems, a related field, or equivalent work experience
- 8+ years of experience in digital analytics, ecommerce analytics, business analytics, data analytics, marketing analytics, or a related domain
- 3+ years of management experience leading, coaching, and developing analytics professionals or individuals in related roles
- Expertise in analytics tools, digital analytics methodologies, and data-driven measurement practices
- Experience leading and managing diverse teams, establishing performance expectations, providing feedback, and fostering employee development
- Experience driving data-informed decisions and translating analytical findings into business recommendations
- Experience using digital, ecommerce, marketing, customer experience, or omnichannel data to measure performance and identify opportunities
- Experience communicating analytical insights, recommendations, and risks to business stakeholders and senior leaders
- Strong experience with SQL and cloud data platforms such as Snowflake
- Experience partnering with Data Engineering or Analytics Engineering teams to define requirements, validate data, improve pipelines, and establish governed reporting layers
- Experience with experimentation methods, including A/B testing, pre/post analysis, test design, success-metric definition, and experiment readouts
- Experience building or governing KPI frameworks, semantic data models, curated datasets, source-of-truth reporting, or metric-definition standards
- Experience with Power BI, Tableau, Adobe Analytics, Google Analytics, or similar reporting and visualization platforms
- Experience leading experimentation analysis, A/B testing programs, or advanced measurement frameworks
- Master's degree in Data Analytics, Data Science, Business, Marketing, Statistics, Computer Science, or a related field
- Experience with Databricks or a similar cloud data platform
- Familiarity with advanced experimentation and measurement methods such as Bayesian approaches, CUPED, synthetic controls, or multi-armed bandits
- Experience with AI-enabled analytics, automated reporting, anomaly detection, or machine learning use cases
- Experience implementing data governance programs, metric standardization initiatives, or enterprise reporting transformations
- Experience supporting executive leadership teams and influencing strategic business decisions through analytics
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
