The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.
Reporting to the Director of Debit Product Management & Delivery, you will play a key role in supporting the development and delivery of American Express’s Debit merchant acquiring capabilities — from concept through launch. You will help ensure that new Debit products and features are effectively designed, built, and implemented to meet customer, partner, and business needs.
This role will drive collaboration across business and technology teams, ensuring progress against priorities, alignment across functions, and readiness for deployment. You’ll be instrumental in supporting the delivery of innovative, high-quality Debit solutions that strengthen American Express’s position in the U.S. merchant acquiring/payments eco system.
ResponsibilitiesKey Responsibilities
Product Vision: Support definition of the Debit merchant acquirer product value proposition, including the customer experience anchored in customer needs and industry insights
Product Development: Manage execution of the Debit merchant acquiring product roadmap, ensuring deliverables are met across business, technology, and operational workstreams.
Stakeholder Collaboration: Work with our key strategic partners to align, develop and prioritize the Debit merchant acquiring backlog and roadmap
Partner Integration: Support interactions with network and partners in the merchant acquiring/payments acquiring ecosystem, driving solution design, testing, and deployment readiness.
Performance Tracking: Monitor progress against delivery plans, identify risks and dependencies, and help develop mitigation plans
Operational Excellence: Embed processes, controls, and governance frameworks to ensure scalable, sustainable delivery.
Team Contribution: Contribute to a collaborative, high-performing team culture and provide mentorship and support to junior team members.
Minimum Qualifications
3+ years of experience in the merchant acquiring/payments acquiring ecosystem (strong preference for U.S. Debit merchant acquiring experience)
3+ years of product management experience in payments
Demonstrated experience managing complex, cross-functional delivery programs with multiple stakeholders.
Strong organizational and project management skills, with ability to manage competing priorities and meet deadlines.
Excellent communication and analytical skills, with the ability to navigate ambiguity and problem-solve effectively.
Bachelor’s degree or equivalent experience required; advanced degree preferred.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Skills Required
- 3+ years of experience in the merchant acquiring/payments acquiring ecosystem
- 3+ years of product management experience in payments
- Demonstrated experience managing complex, cross-functional delivery programs
- Strong organizational and project management skills
- Excellent communication and analytical skills
- Bachelor's degree or equivalent experience
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
-
Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
-
Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
-
Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
