Senior Manager, Deal Desk

What You'll Do:

• Manage all aspects of a deal desk team supporting sales in deal structuring, deal approval and deal management - focusing on achieving business priorities while minimizing sales cycle times, optimizing bookings, revenue and profitability.
• Provide guidance to sales on pricing and contract terms in the deal making process.
• Drive best practices to increase sales efficiency and effectiveness via deal reviews, early checkpoints and enforcement of standard business practices and policies.
• Review and approve complex quotes and sales orders.
• Work closely with Finance on billing and payment issue resolution.
• Partner with Sales, Finance, and Legal leaders to define standard / non-standard deal criteria and related deal structures and approval processes.
• Provide guidance to the sales team on contract accuracy and best practices to increase deal velocity and decrease cycle time.
• Establish a streamlined review process for pricing, customer information, contract accuracy, and alert Sales of any inaccuracies or supporting information necessary to close the transaction.
• Contribute to Deal Desk initiatives by participating in special projects, including the creation of the playbook for finalizing booking submissions, Deal Desk automation, dashboards, sales analytics, and various performance metrics.
• Identify and drive implementation of new tools and process improvements to support growth.

What We're Looking For:

• 8+ years experience driving operational improvements in a Deal Desk or Sales Operations including time at at least one high growth B2B SaaS company.
• Demonstrated track record of process improvement for contract processing and general support to the sales organization.
• Strong organizational skills and business judgment with the ability to handle projects independently end-to-end.
• Excellent communication and critical thinking skills to understand sales policies and processes at a company and individual sales rep level.
• Strong interpersonal skills to work across the business with Sales, Finance, Legal and others.
• Strong process thinking to drive continuous improvements to the Deal Desk. Ability to work independently across multiple time zones and coordinate with management based in the US.
• Knowledge of Salesforce.
• Exceptional analytical skills along with the ability to demonstrate practical judgment in sophisticated situations.
• Excellent interpersonal skills – verbal and written.
• Self-motivated and able to work under pressure; diligent with deliverables and deadlines, able to multitask.
• Solid understanding of SaaS software revenue recognition principles.
• Experience in contract management.
• Clear business focus and proven track record in commercial negotiations.