Senior Manager, Data Quality & Growth

 Senior Manager, Data Quality & Growth  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.  

About the role:  

CHANEL is looking for a Senior Manager, Data Quality & Growth, to join our corporate Data team on the broader Digital and Client Experience organization in New York City. The ideal candidate will play a leading role in guardianship of our client database health for the whole CHANEL US organization. This Data Quality & Growth role interfaces with all our luxury retail divisions and is a key partner to represent the business teams with CHANEL Tech.  

Our ideal Senior Manager, Data Quality & Growth candidate will have a minimum of 7 years of experience in data management, data stewardship and CRM Systems and a passion for data integrity, details, investigations & collaboration.  Exceptional communication, relationship building and project management skills needed to partner with stakeholder groups, analysts, tech teams, etc.  

CDMP, CDS, DGSP or similar Data Certifications highly desired, Salesforce Certified Data Cloud Consultant certification a plus. Looker, Big Query and Power BI experience required.  This position is based in New York City.

What impact you can create at CHANEL:   

Define, align and implement the Data Quality framework:

• Define a data quality framework (KPIs, threshold, naming nomenclature, etc...)  

• Be accountable and responsible for all data quality projects on the business side for the 3 divisions (Fragrance and Beauty, Fashion, Watches & Fine Jewelry)  

• Benchmark our data quality towards industry to ensure CHANEL data integrity leads in the luxury retail industry 

• Propose optimization of data flows to drive efficiencies 

• Find new ways of working to maximize our data usage 

Responsible for our database growth (number of records and enrichment): 

• Develop our data capture strategy 

• Propose touchpoints optimization to maximize client and prospects registrations 

Constant and proactive monitoring of the database to keep it healthy:

• Proactively detect quality gaps to mitigate any business risks through new automated reporting in partnership with Tech team for notification of quality issues as early as possible  

• Perform comprehensive Data Validation on all incremental data sets 

• Operate data stewardship activities for sensitive client profiles in the US with the right level of coordination with other regions on international clients 

Partnership & Collaboration with Tech:

• Manage and resolve all data quality issues to ensure accuracy and usability 

• Proactively provide any potential workaround to help the divisions achieve their goals 

• Ensure CHANEL has the best-in-class client datasets to enable data analysts to drive strategic insights 

• Project manage end-to-end quality issues from early identification to Q&A and resolution 

• Excel in project management from planning to communication 

Communication:

• Coordinate with all data analyst teams and provide regular communication updates to all levels of the organization around issue resolutions with a true business lens 

• Strong presentation and facilitation skills required 

You are energized by:  

• Problem-Solving: Ability to manage projects, troubleshoot challenges, and provide solutions  

• Detail Orientation: Data points analysis, flow understanding, impact identification, technical logic.   

• Communication excellence: Strong storytelling and interpersonal skills for presenting ideas and leading discussions  

• Collaborative leadership: A hands-on, tactical leader who excels in cross-functional teamwork  

• Adaptability: Working in a highly collaborative, analytical, and fast-paced environment whilst having the ability to work in ambiguity 

What you will bring to the team:  

• Minimum of 7 years proven experience leading Data Quality; data stewardship, data custodian, data engineering in the Digital CX landscape etc.  

• Proven experience leading data stewardship in CRM/ CDP Systems; Salesforce Data Cloud expertise required 

• Experience with Salesforce Marketing Cloud, Salesforce Advertising Studio & Oracle Responsys activations 

• Subject matter expertise with Data Analytics using: Big Query, Looker and Power BI  

• Ability to contribute and Project Manage data integrity projects for end-to-end delivery with minimal guidance.  

• Strong ability and drive to influence the business on best practices and solutions 

• Strong written and oral communication skills, with the ability to communicate effectively with all stakeholders 

• Experience and/or passion for the Luxury Retail Industry 

Position Logistics: 

• Role is based on-site/hybrid in New York City.  3 days onsite required. Location in Midtown, Manhattan.  

• Minimum of 7+ years of experience in Data Management, Data Quality and CRM Systems 

• Data engineering or data management background 

• CDMP, CDS, DGSP or similar Data Certifications highly desired 

• Salesforce Certified Data Cloud Consultant certification a plus 

• This is an Individual Contributor (IC) position 

• Bachelor’s Degree or higher or equivalent experience 

• Experience and/or passion for the Luxury Retail Industry 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.   

Compensation:  

• The anticipated base salary range for this position is $87,500- $160,000.  Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.  

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Benefits and Perks:  

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund   

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)  

• Generous paid time off policies to include vacation, holiday, sick and volunteer days   

• 401K and other incentives   

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program  

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking  

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Additional Information:  

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:  

 Diversity and Inclusion:  

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.   

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.  

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 Chanel Community:  

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.  

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.  

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Sustainability:  

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.  

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.  

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Arts and Culture:  

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.  

Fondation Chanel:  

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.      

• For more information, please navigate to the Fondation Chanel website here    

 Career and Leadership Development:   

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.  

 *Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.