Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.
Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.
Our vision is an empathetic world where nobody feels alone.
Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.
Why you should join our team:
- Our work is transforming the way people in pain access support at their fingertips
- Our work is innovative in the crisis response space
- Our dynamic, fun, and diverse culture
- Our meaningful cause, led by empathy and innovation
- Our strong values at the center of all we do
- Our commitment to diversity, equity and inclusion
- Our commitment to engagement and belonging
- Our commitment to our employees and their holistic wellbeing
- Our value of work/life balance
- Our growth mindset and prioritize professional development
- Our leaders who truly care
What you'll be doing:
At Crisis Text Line, the engineering, product, and design teams comprise the Build department. The vision of the group is to:
- Deliver the most trusted, innovative, and easy-to-use Crisis Care Platform in the industry and drive unprecedented levels of growth for people in need worldwide.
- Ensure that every user feels a sense of community on our platform, allowing us to build trust, and grow our impact.
- Enable our global affiliates to power their crisis support operations in an efficient and dynamic environment
- Provide a services/API-first architecture based on federated sources of data and infuses predictive insights (ML and otherwise) in every aspect of our Platform and Experience.
Role:
Crisis Text Line's mission is to promote mental well-being for people wherever they are. We aim to make crisis support available to a global audience. Our technology powers our US operations, as well as those of our international partners. To grow this impact worldwide, we need an exceptional leader for our data engineering and analytics team to help drive the next generation of mental health data.
As a leader on our Data and Analytics teams, you will play a pivotal role in shaping how we use data to deliver insights. You will use your expertise in data pipelines, visualizations, and modeling to create data products that quantify the quality of our products in the effort to foster crisis support across the globe.
Crisis Text Line aspires to be an organization that reflects the globally diverse audience that our products and technology serve. We believe that hiring the best talent requires a diversity of perspectives, ideas, and cultures in order to lead to the creation of better products and services.
Crisis Text Line is and always will be a mission-driven company. We hire people with a broad set of technical skills who are ready to take on some of our biggest technology challenges and make an impact on millions of users that seek help and support in a moment of crisis.
Responsibilities:
Crisis Text Line is a fast moving, growing organization with a big vision and a critical mission. To serve our mission and vision, each role must be agile and flexible to meet the needs of the business, aligning daily work with business priorities as defined by managers and team leaders.
Build & Mature Our Ability to Deliver Data Analytics and Products
- Define and build performant, scalable data models in the data warehouse
- Collaborate with stakeholders to understand their data needs and deliver the right solution, from one time reporting to regularly updated dashboards
- Work with Design, Product, and Engineering to use data to tell the story of how CTL is scaling access to mental health support across the globe
- Partner with Platform and Data Engineering teams to create scalable integrations for bringing data into the data lake
- Effectively communicate to audiences including Engineers, Product, Senior Leadership, and external customers using written and verbal communication, and visualizations when appropriate
- Partner with Product and business stakeholders to codify and standardize data requirements in the form of SLOs/SLAs
- Advocate for and drive adoption of industry best practices, tooling, and processes
Minimum Qualifications:
- 2+ years managing Data Engineering, Data Analytics, or Data Science teams
- Knowledge of NLP techniques and commonly used AI/ML models
- 4 years of querying and modeling data using SQL
- 2 years using python for data analysis/data science (matplotlib, numpy, pandas)
- 2 years building data models for use in dashboarding tools (Looker, Sisense, PowerBI, Tableau, or similar). Bonus points if these were used by external customers.
- Familiar with distributed computing systems such as Spark (Scala, Pyspark)
- Ability to influence strategy and align stakeholders to evolve data use based on research, data, and industry trends
- Fluent with git (preferred) or other version control systems and practices
- Experience with pipeline orchestration tools such as Databricks Workflows or Airflow
- Experience with dimensional modeling and creating data marts for a variety of stakeholders
- Experience with monitoring, logging, and other observability practices for maintaining data pipelines in production
- Familiarity with CI/CD systems
Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
The full salary range for this position, across all United States geographies, is $135,520 - $178,060 per year. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.
Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.
Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.
Benefits include:
- 20 paid holidays including:
- Federal holidays like Juneteenth and Labor Day
- Election day
- Holiday break from Dec 24 through January 1
- 2 renewal days
- 2 floating holidays
- Flexible paid time off, including:
- 15 vacation days
- 3 personal days
- 7 sick days
- Medical, dental, and vision benefits for the staff member and family at no cost to the employee
- 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
- 12 weeks paid parental leave (after 6 months of employment)
- Student loan repayment (after 2 years of continuous full time service)
- Family support through a virtual childcare platform
- Stipends/Allowances
- Mental health (Monthly)
- Internet Service (Monthly)
- Professional Development (Annual)
- Wellness (Annual)
- Home office setup (One time/First year)
(Benefits are only for US-based employees. International benefits may differ).Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.
What We Do
Millions of people are quietly suffering every day. They quietly struggle with depression, anxiety, eating disorders, bullying, suicidal thoughts, and more. Crisis Text Line provides free, 24/7 support for people in crisis in the United States via a medium people already use and trust: text. And we use insights from our work to develop and share innovations in prevention, treatment, and long-term care.
Crisis Text Line trains volunteers (like you!) to support people in crisis. With over 70 million crisis messages processed to date, the org is growing quickly, and so is the need.
Crisis Text Line is a not-for-profit tech start-up, born from the rib of DoSomething.org.
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