Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
How will you make an impact in this role?
This is a program management role that reports to the VP of Cybersecurity, IT Asset Management& ITSM Platform/Director Cybersecurity Engineering - Program Management and is responsible for driving execution and delivery of enterprise-scale security initiatives across the organization. The Program Manager will operate at the intersection of business and technology, translating strategic objectives into coordinated execution plans and measurable outcomes.
This individual will lead complex programs ensuring alignment across multiple engineering and security teams, focusing on the IT Asset Management and IT Service Management enterprise platforms. With a product-oriented mindset, they will apply agile principles to orchestrate delivery, maintain roadmap transparency, and drive operational excellence across the portfolio.
Skills:
- Strong program and project management expertise within cybersecurity or technology organizations.
- Ability to translate complex technical initiatives into business-aligned outcomes and measurable deliverables.
- Experience operating in agile environments, with the ability to adapt frameworks to suit different types of work (operational vs. strategic).
- Proven ability to manage dependencies and coordinate across multiple teams in a matrixed organization.
- Strong stakeholder management and communication skills, including executive-level reporting.
- Product-oriented mindset with a focus on value delivery, customer impact, and continuous improvement.
- Ability to define KPIs, OKRs, and success metrics for platform adoption and operational excellence.
- Familiarity with audit and compliance processes within a security context.
- Familiarity with asset management lifecycle, including hardware, software, SaaS, and cloud assets, asset discovery, and CMDB governance.
Responsibilities
- Responsible for structuring and driving a colleague engagement framework focused on team cohesion within the Information Security organization (India) in partnership with the office of the CISO
- Manage and track large-scale cybersecurity programs, ensuring delivery against defined scope, timelines, and strategic objectives.
- Translate business and security requirements into actionable technical deliverables in partnership with engineering teams.
- Act as a central point of coordination across multiple teams, driving alignment, dependency management, and risk mitigation.
- Apply agile methodologies (Scrum, Kanban, or hybrid approaches) based on program needs to optimize delivery and responsiveness.
- Partner with Cybersecurity Directors to define, track, and report on strategic outcomes for IT Asset Management and Service Platform.
- Develop and maintain program-level roadmaps, ensuring visibility into priorities, milestones, and progress across key security domains.
- Establish and monitor program metrics to track execution health, delivery performance, and business impact.
- Facilitate stakeholder communication, including regular status updates, executive reporting, and cross-functional engagement.
- Support audit, risk, and compliance activities by ensuring proper documentation, traceability, and control alignment.
- Bachelor’s degree in Information technology, Information Security, Business, or a related field.
- 10+ years of experience in Information Security Program Management roles.
- Demonstrated experience managing enterprise-scale security or infrastructure programs.
- Experience working in or closely with cybersecurity engineering teams.
- Background in infrastructure delivery (e.g., networking, identity and access management, or related domains) preferred.
- Experience in agile delivery models and large-scale program coordination (e.g., release train or similar constructs).
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor's degree in Information Technology, Information Security, Business, or related field
- 10+ years of experience in Information Security Program Management roles
- Strong program and project management expertise within cybersecurity or technology organizations
- Demonstrated experience managing enterprise-scale security or infrastructure programs
- Experience working in or closely with cybersecurity engineering teams
- Experience in agile delivery models and large-scale program coordination (e.g., release train)
- Familiarity with asset management lifecycle including hardware, software, SaaS, cloud assets, asset discovery, and CMDB governance
- Familiarity with audit and compliance processes within a security context
- Proven ability to manage dependencies and coordinate across multiple teams in a matrixed organization
- Strong stakeholder management and executive-level communication and reporting skills
- Ability to define KPIs, OKRs, and success metrics for platform adoption and operational excellence
- Background in infrastructure delivery (networking, identity and access management, or related domains)
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
