The Role
Lead customer journey mapping initiatives and define customer experience design frameworks. Manage a customer experience designer and collaborate with data teams on design improvements.
Summary Generated by Built In
Work Flexibility: Remote
Travel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
At Stryker, we are redefining how customers and employees experience digital technology across the enterprise. This role sits at the center of that transformation—shaping how ideas become intuitive, connected, and measurable digital experiences. If you are motivated by building scalable experience practices and leading teams that turn insight into impact, this is an opportunity to influence change at enterprise scale.
What you will do- Lead enterprise customer journey mapping initiatives to identify pain points and deliver seamless, omnichannel digital experiences across the end‑to‑end lifecycle.
- Define and execute customer experience design frameworks, design thinking methodologies, and design sprint practices to improve consistency, quality, and speed of delivery.
- Create wireframes, storyboards, screen flows, and interactive prototypes to support early product planning, usability testing, and stakeholder alignment.
- Partner with insights and data teams to design, test, and evaluate multi‑variant and A/B experiences, translating findings into prioritized design improvements.
- Establish experience governance, including standards, reviews, and documentation, to embed customer experience principles into enterprise technology delivery.
- Develop and maintain design standards and pattern libraries in collaboration with brand, marketing, user experience, and engineering teams, including digital platforms such as Adobe Experience Manager.
- Ensure customer experience gaps are identified and addressed regardless of where they occur in the journey, improving adoption, satisfaction, and task success rates.
- Manage and develop a customer experience designer, setting clear goals, providing design direction, and supporting delivery against measurable outcomes.
Required
- Bachelor’s degree (minimum).
- Minimum 10 years of experience in customer experience design, user experience design, service design, or a related field.
- Minimum 3 years of people management experience.
- Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD.
- Minimum 5 years of experience applying customer journey mapping tools and methodologies to digital product design.
Preferred
- Master’s degree in Human‑Computer Interaction, Interaction Design, Service Design, or a related discipline.
- Experience building or scaling enterprise design systems and pattern libraries in partnership with development teams.
- Experience using AI‑supported design tools to accelerate journey analysis and identify patterns, themes, and experience risks.
- Work arrangement: This role is remote; however, there is a strong preference for candidates located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.
United States of America Pay Ranges:
- USN: $135,600 - $225,900 USD Annual
- US5: $142,400 - $237,200 USD Annual
- US10: $149,200 - $248,500 USD Annual
- US15: $155,900 - $259,800 USD Annual
- US20: $162,700 - $271,100 USD Annual
- US30: $176,300 - $293,700 USD Annual
Travel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Skills Required
- Bachelor's degree (minimum)
- Minimum 10 years of experience in customer experience design, user experience design, service design, or a related field
- Minimum 3 years of people management experience
- Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD
- Minimum 5 years of experience applying customer journey mapping tools and methodologies to digital product design
- Master's degree in Human-Computer Interaction, Interaction Design, Service Design, or a related discipline
- Experience building or scaling enterprise design systems and pattern libraries in partnership with development teams
- Experience using AI-supported design tools to accelerate journey analysis and identify patterns, themes, and experience risks
Inari Medical Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Inari Medical and has not been reviewed or approved by Inari Medical.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, with employees described as 'extremely happy' with total compensation including pay, stock, equity, and benefits. Feedback suggests above‑average salary levels across departments contribute to strong pay sentiment.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees cited in multiple descriptions. Additional options like critical illness, accident, hospital indemnity, and wellness programs reinforce the healthcare offering.
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Leave & Time Off Breadth — Time off is characterized by unlimited PTO, cited as a top benefit by employees. Paid holidays and flexible hours are also referenced, expanding the range of time‑off options.
Inari Medical Insights
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The Company
What We Do
Inari Medical, Inc. is a commercial-stage medical device company focused on developing products to treat and transform the lives of patients suffering from venous diseases.
