There’s never been a more exciting time to be part of Rev.
Every role here plays a critical part in shaping the future of speech technology and empowering our customers to do more, faster. We didn’t disrupt the industry by playing it safe. We did it by embracing bold thinking, welcoming diverse perspectives, and giving our team the freedom and responsibility to innovate. At Rev, you won’t just have a seat at the table — you’ll help redesign it.
Come build what’s next with us 🚀
How this role will Serve, Own and Grow at Rev:
Are you a commercially minded Customer Success leader who knows how to turn customer value into lasting retention and growth?
Rev is looking for a Senior Manager, Customer Success to lead and develop a team of three Customer Success Managers (CSMs) while personally managing a small portfolio of strategic customers. This player-coach will help customers activate Rev’s products, integrate them into their workflows, and realize measurable value from the platform.
You will bring a strong account management and sales mindset to Customer Success—building scalable playbooks, strengthening executive relationships, identifying expansion opportunities, and driving adoption, retention, and net revenue retention across the team’s portfolio.
Lead, coach, and develop a team of three Customer Success Managers, establishing clear expectations and accountability for activation, adoption, retention, expansion, and customer health
Manage a small portfolio of strategic customers, serving as a trusted advisor to champions and executive sponsors
Own performance across the Customer Success portfolio, including customer activation, gross retention, expansion, and net revenue retention
Build and continuously improve scalable Customer Success playbooks for onboarding, activation, adoption, risk management, renewals, expansion, and executive business reviews
Coach CSMs to take a proactive, commercially minded approach to account management, including uncovering customer needs and identifying opportunities to expand Rev’s footprint
Guide customers through onboarding and change management, helping them integrate Rev’s products into their workflows and achieve clear time-to-first value
Drive the introduction and adoption of new Rev products within existing customer accounts through tailored demonstrations, enablement, and ongoing engagement
Build strong, long-term relationships with customer champions, decision-makers, and executive sponsors through strategic check-ins, health reviews, and business reviews
Develop strategic success plans that connect customers’ business objectives with Rev’s products, capabilities, and measurable outcomes
Monitor customer health, usage trends, engagement, and product adoption to identify risks and intervene before they result in churn or contraction
Identify and advance opportunities for organic growth and account expansion in partnership with Account Management, Sales, and other go-to-market leaders
Lead renewal strategy and support the completion of annual renewal agreements, ensuring alignment with customer outcomes and Rev’s commercial goals
Establish consistent operating rhythms, performance reporting, and portfolio reviews that help the team prioritize risk, opportunity, and impact
Serve as the voice of the customer by translating customer feedback and market insights into actionable recommendations for Product, Marketing, Sales, and other internal teams
Keep customers informed about new products, feature enhancements, and best practices that can increase the value they receive from Rev
Create and scale customer enablement resources, documentation, and training materials
✅ Qualifications:
6+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role
3+ years of experience leading and developing Customer Success or Account Management professionals
Experience managing a team while maintaining direct responsibility for a portfolio of strategic customers
Demonstrated success improving customer activation, adoption, retention, expansion, and net revenue retention
Strong account management or sales orientation, with experience identifying customer needs, developing commercial opportunities, and expanding existing accounts
Experience building and implementing scalable Customer Success playbooks, processes, and operating rhythms
Experience in a B2B SaaS environment with a recurring-revenue business model
Ability to establish trusted relationships with stakeholders ranging from day-to-day users to executive decision-makers
Strong coaching skills and the ability to create accountability while supporting professional growth
Ability to translate customer objectives and workflow challenges into actionable solutions and measurable outcomes
Comfort using customer data and business metrics to assess portfolio health, prioritize opportunities, and make decisions
Strong written, verbal, presentation, and negotiation skills
Experience with CRM, business intelligence, and Customer Success platforms, such as HubSpot and Looker
A strategic, customer-centered mindset paired with a willingness to work hands-on alongside the team
Location Requirement:
If you're based in Austin, TX, this is a hybrid role with an expectation of being onsite 3 days per week at our office located at: 1717 W 6th St, Suite 310, Austin, TX 78703. #LI-Hybrid
Ready to drive real impact for our customers while helping shape the future of Rev? Apply now — we’d love to meet you!
Skills Required
- 6+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role
- 3+ years of experience leading and developing Customer Success or Account Management professionals
- Experience managing a team while maintaining direct responsibility for a portfolio of strategic customers
- Demonstrated success improving customer activation, adoption, retention, expansion, and net revenue retention
- Strong account management or sales orientation, including identifying customer needs, developing commercial opportunities, and expanding existing accounts
- Experience building and implementing scalable Customer Success playbooks, processes, and operating rhythms
- Experience in a B2B SaaS environment with a recurring-revenue business model
- Ability to establish trusted relationships with users and executive decision-makers
- Strong coaching skills and ability to create accountability while supporting professional growth
- Ability to translate customer objectives and workflow challenges into actionable solutions and measurable outcomes
- Comfort using customer data and business metrics to assess portfolio health and prioritize opportunities
- Strong written, verbal, presentation, and negotiation skills
- Experience with CRM, business intelligence, and Customer Success platforms such as HubSpot and Looker
- Strategic, customer-centered mindset with willingness to work hands-on alongside the team
Rev Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rev and has not been reviewed or approved by Rev.
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Fair & Transparent Compensation — Pay is clearly posted per‑minute with public ranges by role, and rates are shown before a file is accepted, which helps set expectations. Role‑based ranges also make it easier to compare potential earnings across transcription, captioning, and translation.
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Pay Growth & Progression — Advancing to higher tiers (e.g., Revver/Revver+) and pursuing specialties can open more jobs and higher per‑minute opportunities. Feedback suggests this progression helps some earn a more predictable supplemental amount.
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Leave & Time Off Breadth — Employee roles highlight generous PTO, paid holidays, parental leave, and a paid 4‑week sabbatical after five years. These time‑off programs are presented alongside flexible work location options.
Rev Insights
What We Do
Digital evidence has grown 10–100x in the last decade — body-worn cameras on every officer, dash cams on every car, smartphones and doorbells recording every incident, and hours of 911, jail calls, and interviews in every case. But legal and law enforcement teams have not grown 10–100x with it, making it impossible to fully review cases with the time and staff available. Rev is the only economic way to keep pace. Our platform combines industry-leading speech recognition with AI that cites its sources, so every result is accurate, verifiable, and tied directly to the original file. We keep humans firmly in control — AI never replaces judgment, it supports it — giving legal and law enforcement professionals the clarity and time they need to make fair, informed decisions. And when precision matters most, optional human review adds an extra layer of assurance. Built with strict security protocols (CJIS, HIPAA, and SOC2) and zero data sharing with third party LLMs, Rev helps teams find the truth faster, move cases forward with confidence, and spend less of their lives stuck in playback and paperwork — while keeping responsibility for judgment exactly where it belongs: with them. The bottomline: Rev delivers fewer overtime hours, fewer missed details, faster case movement, and more sustainable workloads for the people responsible for applying judgment in the moments that matter the most.
Why Work With Us
Our values and culture are the foundation of everything we do. We firmly believe that a thriving employee community, driven by a sense of purpose and continuous professional growth, is essential to delivering exceptional products and services.
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