Senior Manager of Customer Success, Western US

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 6 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Senior Manager of Customer Success, West

Role Overview
As a Senior Manager of Customer Success at MagicSchool, you will lead a team of high-performing CSMs focused on driving adoption, retention, and expansion within our K-12 district customer base. In this role, you’ll work closely alongside other CS managers who manage their respective regions. You’ll bring a strong operational mindset, experience managing teams, and a collaborative approach to working across Sales, Product, and Support. You’ll be both a coach and operator - motivating your team while using data to guide outcomes.

This role is ideal for someone who has managed a mid-sized CSM team in a startup environment.

For this role, you must reside in the Western US, with preference given to Denver, LA, and Seattle.

Responsibilities
In this role, you will be responsible for driving to the following outcomes:

• Managing and Developing a Team: Lead a team of Customer Success Managers through effective 1:1s, coaching, performance reviews, and feedback cycles. Set clear expectations and build team accountability.

• Driving Retention & Satisfaction: Use KPIs and customer insights to ensure account health, proactively manage risk, and drive renewal and expansion conversations.

• Cross-Functional Execution: Partner with Sales, Product, and Support teams to ensure a seamless customer experience and deliver on customer goals.

• Operational Excellence: Monitor and report on key CS metrics using Salesforce dashboards and other tools to inform strategies and decisions.

• Hiring and Onboarding: Help identify and onboard new team members as we grow. Contribute to building a high-performing team culture.
  

Experience & Qualifications
To be successful in this role, you’ll bring the following experience and qualifications:

• 4–7 years of experience managing Customer Success Managers in a SaaS environment (team lead experience not sufficient).

• Strong understanding of CS metrics and operational tools (Salesforce required; Gainsight/ChurnZero/Totango a plus).

• A proven ability to hold individuals accountable, give feedback, and manage performance.

• Experience partnering with cross-functional teams on account strategy and customer experience.

• A proactive and flexible working style that thrives in startup-paced environments.
  

Bonus Points For:

• Experience in EdTech or working with school districts.

• Experience managing distributed teams.

• Familiarity with managing onboarding and renewal processes end-to-end.

Notice: Priority Deadline and Review Start Date

Please note that applications for this position will be accepted until 8/17/25 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application.

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

• Every employee is offered generous stock options, vested over 4 years.

• Plus a 401k match & monthly wellness stipend

Our Values:

• Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

• Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

• Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

• Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.