Senior Manager - Customer Success Europe and Asia

Swift Navigation is hiring. Let us introduce ourselves. Swift is changing the way we navigate and understand the world. Swift’s precise positioning technology platform improves location accuracy from several meters to a few centimeters and is used by millions of devices across the globe. Swift’s technology is trusted by users across industries, enabling safer driving, greater efficiency for last-mile delivery and commercial transport operations, higher location accuracy for mobile devices, and new possibilities for rail, robotics, and other connected machines. That’s what we offer our customers and partners, and working together as a team to exceed customer needs and expectations is the best part of our days. We collaborate across the globe to tackle problems, pursue our mission, and have a real impact in the world. We are diverse, flexible, and supportive. We know that our team is our most valuable asset, and we offer a host of benefits to ensure that each team member knows it. 

Now a little more about the role. We are seeking a dynamic senior manager who will own driving success for our customers. This role includes responsibilities for all customer success activities, including customer onboarding, professional services, technology integration, education and retention. The successful candidate must be a team player with demonstrated experience working cross-functionally and a proven track record of leading high performing customer obsessed teams.

Responsibilities

• Support the customer through the customer journey by developing measurable and repeatable best practices across business segments.
• Regularly engage with the product and engineering teams to provide customer feedback on the product roadmap and act as the voice of the customer during issue resolution, product enhancements, and potential opportunities.
• Drive strategic alignment between the customer success function and the broader business to ensure our approach, product offering, and resources are being effectively deployed to drive maximum customer value.
• Develop key technology capabilities to ensure customers have access to the required services and support to achieve results, including working with third-party technology providers to enable customer solutions.
• Stay updated on industry regulations, standards, and certifications relevant to GNSS positioning products.
• Foster strong relationships with customers, suppliers, and internal stakeholders to drive product success and customer satisfaction.

The ideal candidate will be a:

• Experienced senior manager with 7+  years of relevant experience leading customer success teams with account management, customer journey operations or professional services responsibilities. 
• Automotive or IoT Industry experience.

• Strong cross-functional team player capable of engaging many functions — marketing, sales, engineering and product management — to achieve alignment and drive results. 
• Experience with GNSS-based positioning is a must.

• An engineering degree is a must. 
• Experience working at a global company is a plus.

Perks

• Flexible vacation days, competitive salary and stock options, employer-covered health insurance, 401(k), HSA.
• Stocked kitchen in our SF office, company events, and catered lunches, tech talks, and learning and development budget for every employee.
• Growth and learning opportunities from a tech company environment include working closely with an international team of scientists, engineers, platform architects, programmers, and professionals.

Swift Navigation is proud to be an equal-opportunity employer. We welcome candidates representing all ethnicities, religions, cultures, sexual orientations, gender identities, ages, professional/personal/military experiences, and more. 

Swift Navigation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of SFPC Art.49.