RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We're searching for a London-based Senior Manager, Customer Success (Enterprise) to join our UK&I Customer Success team on a maternity cover basis, so that we can ensure our healthcare customers derive maximum value from RLDatix's innovative software solutions. The Senior Manager, Customer Success (Enterprise) will lead a team of Enterprise Customer Success Managers and directly engage with strategic customers to drive adoption, outcomes, satisfaction, retention, and expansion across RLDatix's most complex accounts.
How You'll Spend Your Time
- Lead, coach, and develop a team of Enterprise Customer Success Managers to drive high performance, accountability, and career growth across complex customer relationships.
- Provide executive sponsorship on select strategic accounts in order to build trusted relationships with customer executives and support escalations to resolution.
- Guide the team in driving product adoption, business process integration, and value realisation to ensure customers achieve measurable business outcomes.
- Monitor account health, adoption trends, and key performance metrics in order to identify risks, opportunities, and intervention points across the enterprise portfolio.
- Partner with Sales, Services, Product, Support, and Executive Leadership to align on customer engagement strategies, renewal readiness, and expansion opportunities.
What Kind of Things We're Most Interested in You Having
- Extensive experience in Customer Success, Account Management, or SaaS leadership, with proven people management experience.
- Proven success in managing complex, strategic enterprise customer relationships and driving retention, adoption, and expansion outcomes.
- In-depth knowledge on how to lead, coach, and develop high-performing Customer Success teams in a fast-paced, matrixed SaaS environment.
- Ability to commute to London on a hybrid basis.
- Sincere interest in improving healthcare and enabling safer, more efficient care delivery through technology.
- A knack for working collaboratively within cross-functional teams spanning Sales, Services, Product, and Support, with strong executive presence and communication skills.
- Skilled in customer success platforms such as Gainsight, ChurnZero, or Certinia; CRM systems (Salesforce preferred); and daily tools such as Excel, PowerPoint, and Word.
- Healthcare SaaS experience strongly preferred.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law. As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [email protected].
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organisational factors are also taken into consideration.
Skills Required
- Extensive experience in Customer Success, Account Management, or SaaS leadership, with proven people management experience.
- Proven success managing complex, strategic enterprise customer relationships and driving retention, adoption, and expansion outcomes.
- Experience leading, coaching, and developing high-performing Customer Success teams in a fast-paced, matrixed SaaS environment.
- Ability to commute to London on a hybrid basis.
- Sincere interest in improving healthcare and enabling safer, more efficient care delivery through technology.
- Strong executive presence, communication skills, and ability to collaborate across Sales, Services, Product, and Support.
- Experience with customer success platforms such as Gainsight, ChurnZero, or Certinia, and daily tools including Excel, PowerPoint, and Word.
- Experience with Salesforce CRM.
- Healthcare SaaS experience.
RLDatix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RLDatix and has not been reviewed or approved by RLDatix.
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Affordable Benefits — Health coverage is often described as affordable, with HSA/FSA options and efforts to offset plan changes. Feedback suggests core medical, dental, and vision offerings deliver solid value.
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Leave & Time Off Breadth — Generous PTO and paid holidays are consistently highlighted, supporting work-life balance. Feedback suggests time-off policies are a clear strength alongside hybrid/remote flexibility.
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Retirement Support — A 401(k) with company matching is recognized as a meaningful component of total rewards. Feedback suggests retirement benefits are straightforward and dependable.
RLDatix Insights
What We Do
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives. This is our mantra, our mindset, our passion and our purpose. We deliver comprehensive healthcare software solutions designed to raise the standard of care for patients, providers and healthcare organizations around the world. What sets us apart: 🌎 Global reach, local impact — We serve over 10,000 organizations across 30+ countries. 💙 Culture of purpose — Our team is united by the conviction that healthcare work is a privilege. 🤝 Partnership mindset — We see ourselves as more than a vendor; we strive to be a trusted ally in improving patient safety and care. 💡 Innovation-driven — We continuously evolve our platform to help our customers stay ahead in compliance, safety, outcomes and efficiency. Join us as we continue to empower healthcare systems to do more — for their patients, staff and communities.
