Job Requisition ID #
Position Overview
As a Senior Manager, Customer Success Digital Transformation at Autodesk, you will lead a team of Project Managers and coordinate capability planning for the customer success technology planning portfolio with emphasis on digital transformation. You will oversee the development and implementation of a multi-year roadmap that enhances both the customer and employee experiences through strategic technology planning. You will collaborate with other Customer Success teams and the GTM technology team to ensure that technology initiatives are well-coordinated and effectively address the most critical customer success challenges.
Responsibilities
Lead and manage a team of Technology Planning Project Managers. Provide guidance, mentorship, and support to team members to ensure they achieve their individual and team goals
Assess current business capabilities and identify gaps and areas for improvement by utilizing data-driven analysis and stakeholder feedback.
Develop business capability plans for technology portfolios that consider both customer and employee tools
Collaborate with senior management to design and implement a multi-year technology roadmap aligned with strategic customer success goals
Define and track KPIs to assess technology initiatives’ impact on customer and employee satisfaction and use data analytics to provide insights and make informed decisions
Minimum Qualifications
Proven ability to hire, manage, and inspire a high-performing team of Project Managers with the ability to foster a positive and engaging culture
Proven experience in capability planning, including coordinating and developing comprehensive capability plans for technology portfolios that include both customer and employee tools
Demonstrated ability to design, manage, and execute a strategic multi-year roadmap that aligns technology capabilities with business goals and customer success objectives
Strong proficiency in continuously assessing an organization’s current state capabilities and proactively identifying gaps and areas for improvement
Proficiency in establishing KPIs to measure the success and impact of technology initiatives on customer and employee satisfaction
Strong written and verbal communication skills with the ability to convey complex information clearly and effectively to diverse audiences
Analytical and problem-solving skills with the ability to identify trends, opportunities, and areas for improvement
Effective project management skills with the ability to manage multiple projects simultaneously and deliver results on time and within budget
Preferred Qualifications
Very advanced expert roles that provide advice relevant to their subject matter expertise to senior leaders.Jobs at this level reflect sophisticated subject matter expertise and consultative capabilities
Development of novel, highly innovative solutions is often required
Recognized as experts within a discipline, and also apply working knowledge of the theories and concepts in other related disciplines
Lead the resolution of complex problems within own discipline, often with the need to integrate cross-functional processes and outcomes
Anticipate business challenges that could have significant impact on Autodesk's operational and financial success, and proactively develop solutions to address them
Provide input to functional strategies related to own discipline
Influence leaders within own function to adopt solutions, establish priorities, and allocate resources
May lead teams or projects with broad visibility
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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What We Do
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
Why Work With Us
Our work is impactful. Our people are innovative. And our culture is inclusive. As our software shapes new solutions to the world’s biggest challenges, you shape your career path. With us, you lead the way in achieving sustainability, resilient communities, and an equitable workforce. Discover #AutodeskLife.
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