Your Opportunity as the Senior Manager, Customer Logistics
In this role, you will lead supply chain strategy and execution for key customer accounts, driving service, product flow, inventory management, cost efficiency, financial reconciliation, and customer program performance.
You will manage a multi-skilled team across order-to-cash, cost-to-serve, vendor-managed inventory, supply chain analysis, and cost management while serving as the primary supply chain contact for assigned customers.
Using customer insights and cross-functional collaboration, you will resolve issues, lead account reviews and strategic discussions, identify savings and mitigation opportunities, and develop solutions that improve service, reduce costs, grow volume, and strengthen competitive advantage.
Location: Orrville, Corporate Offices
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires.
In this role you will:
Accountable for Supply Chain Cost to Serve and Penalty Fee Reporting. Provide internal updates on balances, trends, status, and action steps, coordinate penalty fee forecasting. Use data visualization tools to report results and trends. Enable team analysis, solutions, and recommendations across internal, commercial, and customer supply chains.
Manage customer inventory to meet days-of-supply and in-stock goals by analyzing demand, aligning with Sales, IBP, and Distribution, and improving fill rates and product flow from customer warehouses to stores.
Monitor and communicate key supply chain metrics and compliance programs; enable root-cause analysis and improvement plans when goals are not met.
Lead strategic and continuous improvement supply chain projects that increase efficiency, reduce cost, support sales, and deliver win-win solutions for Smucker and customer supply chains.
Understand upstream and downstream supply chain impacts across demand planning, forecasting, inventory, and execution.
Provide internal partners with customer operating model insights and partner with Sales, customer-facing teams, and CCB to support revenue recognition, go-to-market strategies, promotions, launches, and supply chain-enabled promotional goals.
Lead cross-functional supply chain projects by aligning priorities, timelines, participants, and quarterly progress reviews while driving customer-specific strategies that improve service and reduce penalty exposure.
Centralize penalty fee program documentation, evaluate new customer programs and financial liability, assess penalty fee policy options, and support customer P&L reviews through budgeting and performance management.
Enable the team to engage strategically with key customer accounts by using monitoring, analysis, and technical understanding of customer ordering and inventory systems to recommend efficient, cost-effective product flow.
What we are looking for:
Minimum Requirements:
Bachelor’s degree
At least 7 years of relevant supply chain business experience
Prior people management experience
Data analytics experience
Strong analytical and problem-solving skills
Ability to lead, influence and drive consensus
Data Visualization Tool Experience
Effective communication skills
#LI-JW1
#LI-Hybrid
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
Stay connected with us on LinkedIn®
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.
Skills Required
- Bachelor's degree
- At least 7 years of relevant supply chain business experience
- Prior people management experience
- Data analytics experience
- Strong analytical and problem-solving skills
- Ability to lead, influence, and drive consensus
- Data visualization tool experience
- Effective communication skills
The J.M. Smucker Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The J.M. Smucker Co. and has not been reviewed or approved by The J.M. Smucker Co..
-
Retirement Support — Retirement programs are described as strong, with a company 401(k) match, immediate vesting in some materials, and access to an Employee Stock Purchase Plan. These elements contribute to a favorable view of total compensation value.
-
Parental & Family Support — Paid parental leave for all parents and on-site childcare at key locations signal a family-forward approach. Additional supports such as adoption assistance and pet-related leave reinforce this emphasis.
-
Leave & Time Off Breadth — Paid time off, seasonal compressed schedules, and flexibility options are highlighted across materials. The ability to start with substantial PTO and buy additional time enhances perceived time-off breadth.
The J.M. Smucker Co. Insights
What We Do
Each generation of consumers leaves their mark on culture by establishing new expectations for food and the companies that make it. At The J.M. Smucker Co., it is our privilege to be at the heart of this dynamic with a portfolio that appeals to each generation of people and pets with products found in 90 percent of U.S. homes and countless restaurants. This includes a mix of iconic brands consumers have always loved such as Folgers®, Jif® and Milk-Bone® and new favorites like Café Bustelo®, Smucker’s® Uncrustables® and Rachael Ray® Nutrish®. By continuing to immerse ourselves in consumer and pet parent preferences for food, how it’s purchased and how the companies that make it should operate, we will maintain the important role we play in their lives. This will allow us to continue growing our business and the positive impact we have on all of those who count on us.
.jpg)
