Senior Manager of Customer Data Management

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The Senior Manager of Customer Data Management sets the guidelines and processes to manage, continually monitors, and improves customer, contact, and vendor master data and metadata at CDW. They collaborate with the Data Platform Architecture and Engineering Leads to ensure those teams are developing tools to support the metadata and master data requirements.
* What you will do
* Strategy & Leadership
* Align data initiatives with business goals, ensuring data supports innovation, customer satisfaction, and revenue growth.
* Formulate and communicate the vision for how customer, contact, and vendor data should be managed, shared, and utilized.
* Data Governance & Quality
* Responsible for defining what metadata needs to be tracked about data assets and ensures compliance with these requirements.
* Define and track data quality metrics; develop remediation plans to address issues such as duplicates, inaccuracies, or missing records.
* Monitor compliance with industry regulations and internal data policies, including data privacy and security guidelines.
* Customer, Contact, and Vendor Data Lifecycle Management
* Oversee the entire data lifecycle, from data creation and ingestion through archival and decommissioning, ensuring accuracy and completeness.
* Collaborate with Data Engineering teams to integrate data from various sources, implement master data management (MDM) solutions, and maintain reliable data pipelines.
* Work closely with Customer Teams to document customer data requirements, attributes, and relationships to ensure efficient updates.
* Cross-Functional Collaboration
* Partners with business units to understand their data needs, collect feedback, and embed data requirements into customer, contact, and vendor processes.
* Serve as subject matter expert for customer, contact, and vendor data during company-wide initiatives, ensuring that data strategies align with business objectives.
* Support analytics and business intelligence teams by providing accessible, well-structured data that drives insights into customer and vendor performance, adoption, and profitability.
* Team Leadership & Development
* Recruit, mentor, and manage a high-performing team of data advocates dedicated to customer, contact, and vendor data management.
* Champion a culture of continuous improvement, knowledge sharing, and accountability.
* Define clear goals and performance metrics for the team; provide regular coaching, feedback, and professional development opportunities.
* What we expect of you:
* Bachelor's or Master's degree in Information Management, Data Science, Computer Science, or a related field AND 10 years of related data governance experience OR 12 years of experience in Information Management, Data Science, Computer Science, or a related field AND 3 years of Managerial experience.
* Proven track record of implementing data management frameworks and standards in complex, cross-functional environments.
* Familiarity with Master Data Management (MDM) platforms, and related data management tools.
* Experience working with customer, contact, and vendor data lifecycles, especially in technology or service-based industries.
* Professional certifications in data management or governance, a plus.
* Knowledge of data privacy regulations (GDPR, CCPA) and compliance frameworks, a plus. Pay range: $140,000 - $194,000 depending on experience and skill set Annual bonus target of 15% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials LI#-SC3
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.