In this role you will provide actionable insights for marketing teams around how to improve the customer experience, engagement and relationship with customers. You will oversee and drive the end to end customer feedback program, with ownership of the customer relationship survey, and work as part of a cross-functional team, bringing insights into how to improve the relationship with our customers.
Your role:
Drive insight around the performance of Philips Healthcare customer experience and customer engagement through tools such as the Net Promoter Score, Customer Journey Insights, Customer Pattern Analysis
Design, build and deploy customer feedback surveys for Healthcare customers, using online survey software platforms
Provide end-to-end insight into customer engagement through the synthesis of customer feedback and customer data signals
End to end program execution, stakeholder engagement, coordinating cross team activities including the survey process with businesses and markets to ensure high quality feedback from customers that can be used to improve Healthcare Customer satisfaction
Orchestrate the synthesis of relevant customer data to help improve the engagement with customers and their satisfaction with Philips
Ensuring the research program is compliant with Philips quality standards and processes
You´re the right fit if:
Experienced in primary research and in particular with measuring customer satisfaction and driving continuous improvement actions collaboratively with other teams
Knowledge of digital marketing tools that can be used to enhance analysis and customer insight
Experienced in providing insights that help drive improved marketing engagement with B2B customers or within the Healthcare industry
Results driven with a strong analytical mindset and passion for increasing customer satisfaction
Strong attention to quality and attention to detail
Excellent communication skills and a collaborative, team-oriented mindset
Fluency in English
How we work together
We believe that we are better together than apart. This role is an office-based position, which means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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What We Do
Do the work of your life to help the lives of others.
As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030.
We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.
