Some of what you will do:
The Senior Manager, Creative Operations, is responsible for optimizing the operational effectiveness of the creative and production departments by overseeing project workflows, resource allocation, and creative delivery processes. This role ensures creative teams are appropriately staffed, projects are prioritized effectively, and work is delivered efficiently while maintaining high creative quality.
This position serves as the operational bridge between creative leadership, project management, marketing stakeholders and the rest of Staples enabling scalable campaign delivery and maximizing team capacity.
Specifically, You Will:
Lead the operational framework supporting creative organization, ensuring efficient creative delivery and workflow management.
Oversee creative and production team capacity planning, ensuring appropriate allocation of designers, writers, producers, and other creative resources.
Plan and manage ramp‑up and ramp‑down of campaigns, special projects, and team units, aligning the right talent and capacity to business demand for efficient execution.
Ensure all creative workflows through defined intake and briefing processes.
Partner with Marketing, Channel Partners, Merchandizing, and Creative teams to align priorities and campaign timelines.
Establish clear roles and responsibilities across creative and production teams.
Partner with Creative Director to ensure processes support creative excellence.
Some of what you need:
Bachelor’s degree in marketing, Communications, Business, or related field.
Creative workflow management.
Resource allocation and forecasting.
Marketing campaign operations.
Project management methodologies.
Process design and optimization.
8–10+ years of experience in creative operations, project management, or agency operations.
Experience working within creative agencies or in-house creative teams.
Strong background in resource management and capacity planning.
Experience managing large-scale marketing or creative campaigns.
Physical demands/working conditions:
Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...
About Us
Skills Required
- Bachelor's degree in marketing, communications, business, or a related field
- Creative workflow management experience
- Resource allocation and forecasting experience
- Marketing campaign operations experience
- Knowledge of project management methodologies
- Process design and optimization experience
- 8-10 or more years of experience in creative operations, project management, or agency operations
- Experience working within creative agencies or in-house creative teams
- Strong resource management and capacity planning background
- Experience managing large-scale marketing or creative campaigns
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
