Senior Manager for Core Network Operations

Senior Manager for Core Network Operations – Aeris Communications

The "Internet of Things" (IoT) is expected to grow to $19 trillion over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients to fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London, and Delhi as well as other markets, we rank among the top ten cellular providers for the IoT globally. We power critical projects across energy, transportation, retail, healthcare and more.

Our Company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and acquisitions / consolidations happen left and right. We are continuing to expand our IoT connectivity offerings to not only include all cellular technologies and services, but also a best-in-class IoT services, and application SaaS platform.

Aeris is expanding its global service operations and support center in Romania. This is where you come in. As the Manager for Core Network Operations, you will assure that Aeris’ partners are able to reliably deliver value to their Enterprise customers through the Aeris platform so that they can leverage the full potential of our service offerings.

The role offers access to some of the most brilliant minds in the industry, and the opportunity to build and elevate a thriving company – in an environment that values innovation, autonomy and integrity. A few things to know about us:

• We do things differently. As a pioneer in an industry poised to reshape every sector of the global economy, we can't settle for another company's tried and tested template. Innovation is the key to our success, and it's reflected in everything we do: from product design to corporate wellness.
• We are owners. Strong managers enable their teams to figure out how to solve problems. You will be no exception and will have the ownership and liberty needed to be truly creative.
• Values are essential. We believe in doing things well - and doing them right. Integrity is a core value here: you'll see it embodied in our staff, our management approach and growing social impact work.
• We walk the talk on diversity and inclusion. We're a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more - and that's by design. We see diverse perspectives as a core competitive advantage.
• Career elevation. Create platform for growth where employees can take ownership of their opportunity and make it their own. Grow with the company and elevate your career.

Key Responsibilities

• Team Leadership & Management:
  • Lead, mentor, and manage a team of network engineers and technicians.
  • Conduct performance reviews, provide training, and guide career development for team members.
  • Foster a collaborative and high-performing team culture.
• Network Operations Oversight:
  • Oversee the daily operations of the IoT network platform, ensuring optimal performance through capacity management-, security management-, and vendor management functions.
  • Proactively identify and implement performance optimization strategies.
  • Monitor network KPIs and SLAs to ensure consistent performance.
  • Work with vendors to ensure optimal platform performance
  • Lead and manage network deployment, expansion, and upgrade projects.
  • Manage L3 support including vulnerability management
  • Coordinate resources, set timelines, and ensure timely delivery within budget.
  • Work closely with the engineering and architecture teams to implement innovative solutions.
• Operational Process Management:
  • Develop and refine processes for incident, problem, and change management based on industry best practices (ITIL, ISO).
  • Ensure proper documentation of network configurations, policies, and operational procedures.
  • Implement automation tools to improve operational efficiency and minimize manual intervention.

Qualifications & Skills

• Education:
  • Bachelor's or Master’s degree in Telecommunications, Computer Science, Electrical Engineering, or related field.
• Experience:
  • 10+ years of experience in network operations, preferably in the telecom industry.
  • 5+ years of experience in a leadership or managerial role.
  • Proven experience with 2G/3G/4G telecommunications technologies
  • Experience with IoT connectivity
• Technical Skills:
  • Expertise in network protocols (TCP/IP, SS7, Diameter, GTP etc.), routing, and switching technologies.
  • Familiarity with network monitoring and management tools
  • Knowledge of cloud networking, virtualization, and automation
• Soft Skills:
  • Strong problem-solving skills with the ability to make decisions under pressure.
  • Excellent verbal and written communication skills.
  • Leadership and team management abilities.

Certifications (Preferred)

• ITIL Foundation certification or equivalent.
• Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE).
• Certified Information Systems Security Professional (CISSP) is a plus.

Aeris walks the walk on diversity. We are a brilliant mix of varying ethnicities, backgrounds, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences – and that’s by design. Different perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer.