This role is responsible for leading Lean Business Transformation by developing and deploying Lean Business System standards across the organization to improve operational performance.
- Drive operational process rigor in Patient Services, Logistics, Laboratories and more across regions/functions.
- Develop Lean Initiative roadmaps to improve productivity and costs across operational business processes and sub-processes.
- Lead local teams and kaizen events in applying lean principles across multiple functions to transform the organization as a continuous improvement culture.
This is a Hybrid position. The incumbent must reside in a commutable distance to one of our offices in Tampa, FL, Tucker, GA, Greensboro, NC and Miramar, FL.
Internal Tittle: Mgr, Business Transformation - Operations Sr
Responsibilities- Lead creation and implementation of Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM).
- Be an expert at leading front-line teams at implementing DMS, Model Lines, Problem Solving, Kaizen events.
- Leads multiple complex Lean projects thru all stages of charter, prework, implementation, and sustainment.
- Engage with senior leadership and teams to adopt Lean Business System standards.
- Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
- Lead and coach teams in problem solving to identify root causes with action plans and develop a sustaining culture of continuous improvement.
- Apply change management strategies to foster successful implementation of standard work.
- Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.
Required Work Experience:
- 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
- Experience implementing a Lean Business System in a well-established continuous improvement organization such as Toyota, Danaher, GE, Emerson.
- Successfully managed project budgets.
- Proven knowledge & experience applying Lean methodologies in transactional office environments and provides real Transactional Lean examples from industry (Financial, Commercial, Service, etc.).
- Demonstrates Lean leadership at leading multiple Kaizen events to achieve operational results.
Preferred Work Experience:
- Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.
- Successfully led 25+ Kaizen team events of 5-days with proven impact to KPIs.
- Led teams in adopting Daily Management Systems, Model Line implementation, Problem Solving Process (A3).
Physical and Mental Requirements:
- Ability to visit and interact with office and lab employees at local and national sites.
Skills:
- Ability to diagnose current business processes, then articulate and ideal target condition, using Lean/Kata coaching methods.
- Prior successful experience applying transactional continuous flow using principles of Takt time, standard work, and single piece flow.
- Ability to accurately assess business performance from a general manager’s perspective and provide insights for improvement.
- Prioritize and self-manage multiple projects.
- Exceptional communication skills with multiple levels of the organization.
- Plans and leads communication planning and change management methods.
Education:
- Bachelor’s degree or equivalent relevant experience. (Required)
- Industrial/Manufacturing Engineering Degree (Preferred)
Licenses and Certifications:
- Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE (Preferred)
Work Environment:
- Hybrid onsite at office, laboratory, and virtual remote.
- Occasional 2nd & 3rd Shift work at laboratories to lead Kaizen event teams and implement process improvements.
Travel up to 25% required.
About the Team Quest Diagnostics honors our service members and encourages veterans to apply.While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- 7+ years cross-functional experience including leadership directly applying Lean methodologies
- Experience implementing a Lean Business System in a mature continuous improvement organization (examples: Toyota, Danaher, GE, Emerson)
- Proven experience applying Lean methodologies in transactional office environments with real transactional examples
- Demonstrated experience leading multiple Kaizen events and driving operational results
- Experience managing project budgets
- Bachelor's degree or equivalent relevant experience
- Ability to visit and interact with office and lab employees at local and national sites (including occasional 2nd & 3rd shift work)
- Industrial/Manufacturing Engineering degree
- Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE
- Led 25+ five-day Kaizen events with proven KPI impact
- Experience implementing Daily Management Systems, Model Line implementation, and A3 problem solving
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
