Senior Manager, Compliance & Risk

Job Description
THE OPPORTUNITY:
The Sr. Manager, Compliance & Risk will lead a team of analysts and be responsible for the design and execution of an effective risk-based monitoring and quality assurance program to drive identification and mitigation of risk that leads to improvements in the overall control environment. This position will report to the Vice President, Head of Lending Compliance & Risk Management and will serve in a critical leadership role in support of the overall program. The ideal candidate is a problem solver, capable of leading the design and execution of complex monitoring initiatives in a highly collaborative environment. This highly visible role supports efforts across the lending businesses and shared service functions, and partners with business leaders, product managers, and data analysts to complete monitoring activities. Projects, at times will be complicated and require collaboration and critical thinking. They will also use data to guide analysis and conclusions. The candidate should possess excellent written and verbal communication skills and be able to understand business requirements and develop recommendations/solutions to improve business processes and mitigate risk.
THE ROLE: Specific job duties/responsibilities

• Strong interpersonal, communication and influencing skills, including the ability to indirectly influence others outside your department / chain
• Able to communicate effectively, collaborate with others, solve problems creatively and demonstrate a high level of integrity
• Strong analytical and critical thinking skills, with attention to detail and accuracy and ability to identify root causes, develop tactical and strategic solutions
• Collaborative, able to influence, negotiate and solve problems with business partners and expert teams across the organizational lines
• Strong project management skills, with a proven ability to coordinate across departments and function
• Ability to identify key risks within the business to inform the development of a risk-based monitoring strategy and plan

Qualifications

• Bachelor's degree or equivalent experience
• 7-10 years financial services compliance, risk management or audit experience with increasing levels of responsibility
• 5+ years of experience using omnichannel contact center solutions to support risk management, including through rules based analytics (experience with Genesys, Cresta, Call Miner, etc. is a plus)
• 3+ years of technical experience and skills utilizing software based solutions to transform data for analysis (experience using Power BI, Python, Tableau, or similar coding solutions is a plus)
• Demonstrated ability to oversee and analyze data sets, identify themes and trends, execute root cause analysis and deliver actionable reporting to senior leaders
• Demonstrated ability to oversee and as needed, build and design monitoring activities and insights projects that drive deeper understanding into operational processes
• Ability to thrive in a fast-paced, matrixed work environment
• Strict attention to detail; ability to produce quality work while also having the ability to review work products produced by others and identify issues / mistakes
• Self-starter, willing to take ownership and drive initiatives to resolution while reporting appropriately on progress and escalating when needed
• 7+ years of experience working with applicable financial services laws, rules, and regulations, relating them to the lending products and services, ability to identify potential gaps or deficiencies related to the regulatory requirements, assess the level of risk and design solutions to close said gaps and work and communicate required actions to business partners
• Experience in a leadership capacity, preferably in a high-volume call center
• Strong / Master computer skills, specifically with Microsoft Office and Google products

PREFERRED QUALIFICATIONS:

• Advanced secondary degree or professional certification (e.g., CRCM, CERP)
• Significant experience with contact center solutions

Additional Information
Achieve well-being with:

• Hybrid work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA
• Sick time off
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups

Join Achieve, change the future.
At Achieve, we're changing millions of lives.From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
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Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.