Senior Manager, Communications

Voyager (94001), India, Bangalore, Karnataka
Senior Manager, Communications
At Capital One, we think big and do bigger things.
Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart - a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change.
At Capital One India, we solve fundamental business problems at scale using advanced analytics, data science and machine learning. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale.
As Senior Manager, External Communications of Technology for India, you will be responsible for leading and driving effective, engaging communications strategies around our business and technology story for external audiences, particularly potential candidates and build our local employer brand in India. You will be responsible for leading and driving effective, engaging communications strategies to inspire associates to deliver on the business and technology strategy and build our local employer brand in India.
Our ideal teammate is:

• Inspired to be a transformational change agent
• Obsessed with creating an inviting, integrated and engaging experience for our associates
• A storyteller who uses his/ her communications strength to inspire and move others
• Passionate about leading and inspiring direct and cross-functional teams
• Able to manage multiple projects simultaneously
• A passionate and driven team player
• A creative problem solver
• Comfortable using social computing platforms and graphics packages to create a media-rich communications experience and better engage audiences

Responsibilities

• Establish an integrated communications strategy and detailed annual plan to support the technology strategy and build our presence in the local market
• Collaborate and partner closely with cross-functional partners to implement a range of strategies and creative solutions to reach key target audiences
• Apply user-experience design methodologies to create breakthrough, integrated experiences for internal and external audiences our associates
• Lead a data-driven approach to engage associates
• Lead external communications internal marketing communication campaigns and projects, while collaborating with internal communications partners to ensure an integrated approach
• Advance our internal communications digital platforms and communications strategies
• Lead and inspire cross-functional partners and teams
• Integrate with external marketing, internal communications, technology events, and community activities to support the external technology narrative

Basic Qualifications:

• Bachelor's degree or military experience
• At least 10 years of experience leading public relations strategy or at least 10 years of experience leading communications strategy or at least 10 years of experience leading external communications and marketing for organizations

Preferred Qualifications:

• Master of Business Administration, Master's in Marketing, or Master's in Communication
• 7+ years of Public Relations or Internal Communications leadership experience
• 7+ year of Public Relations or Internal Communications leadership experience in the technology industry
• 4+ years of supervisory experience
• Strong writing skills
  At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).