- Lead the strategy, governance, optimization, and continuous improvement of commercial business processes and technology solutions supporting the US Sports Medicine Sales organization
- Serve as the business lead for the evolving Commercial Operations platform, ensuring technology investments align with business objectives and operational priorities
- Design and optimize end to end commercial processes across territory alignment, onboarding, organizational changes, sales execution, reporting, and commissions
- Gather, prioritize, document, and translate complex business requirements into scalable technology solutions and operational frameworks
- Partner with Sales Leadership, Sales Operations, Business Intelligence, HR, Finance, IT, Commercial Systems teams, and external vendors to deliver integrated business solutions
- Establish governance frameworks for process enhancements, platform changes, technology prioritization, and commercial systems alignment
- Drive large scale business transformation and change management initiatives, including stakeholder engagement, adoption strategies, training programs, and executive communications
- Collaborate with data, analytics, and systems teams to improve reporting capabilities, data quality, master data management, process automation, and operational efficiency
- Provide strategic direction for commercial platform implementations, enhancements, integrations, and future state operating models
- Identify opportunities to simplify workflows, reduce manual effort, improve scalability, and enhance the effectiveness of commercial operations
- Bachelor's degree in Business, Operations, Information Systems, Finance, Engineering, or a related discipline
- 12+ years of experience in Sales Operations, Commercial Operations, Business Operations, Sales Effectiveness, or related functions supporting complex commercial organizations
- 7+ years of progressive leadership experience leading cross functional initiatives and influencing stakeholders across Sales, Operations, HR, Finance, IT, and Analytics
- Proven success leading business transformation programs involving process redesign, technology implementations, operating model evolution, and organizational change management
- Strong business and technical acumen with demonstrated ability to translate complex business requirements into scalable technology enabled solutions
- Experience partnering with CRM, commercial systems, analytics, data governance, and technology teams to drive platform enhancements, integrations, and process improvements
- Excellent project leadership, analytical, problem solving, stakeholder management, and executive communication skills
- Experience within MedTech, Life Sciences, Healthcare, or other highly regulated commercial organizations and familiarity with territory alignment, incentive compensation, commercial platform transformation, or sales technology modernization is preferred
- MBA, advanced degree, or certifications in Change Management, Project Management, Agile Product Management, or Process Excellence are preferred
Inclusion and Belonging Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging. Learn more about Employee Inclusion Groups on our website.
Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Purchase Plan, Tuition Reimbursement.
Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day.
Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program.
Flexibility: Hybrid Work Model (For most professional roles).
Training: Hands On, Team Customized, Mentorship.
Extra Perks: Discounts on fitness clubs, travel and more!
The anticipated base compensation range for this position is $131,500.00 - 170,000.00 USD annually (or hourly) The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base pay, we provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP.
Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Stay connected by joining our Talent Community.
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.
Explore our website and learn more about our mission, our team, and the opportunities we offer.
Skills Required
- Bachelor's degree in Business, Operations, Information Systems, Finance, Engineering, or related discipline
- 12+ years of experience in Sales Operations, Commercial Operations, Business Operations, Sales Effectiveness, or related functions
- 7+ years of progressive leadership experience leading cross functional initiatives and influencing stakeholders
- Proven success leading business transformation programs involving process redesign, technology implementations, operating model evolution, and change management
- Strong business and technical acumen with ability to translate complex business requirements into scalable technology solutions
- Experience partnering with CRM, commercial systems, analytics, data governance, and technology teams to drive platform enhancements and integrations
- Excellent project leadership, analytical, problem solving, stakeholder management, and executive communication skills
- Experience within MedTech, Life Sciences, Healthcare, or other highly regulated commercial organizations (territory alignment, incentive compensation, commercial platform transformation)
- MBA, advanced degree, or certifications in Change Management, Project Management, Agile Product Management, or Process Excellence
Smith & Nephew Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.
-
Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
-
Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
-
Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.
Smith & Nephew Insights
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
