Senior Manager, Client Success - Tribal Accounts

About the Role:
The Senior Manager, Client Success Manager (CSM) for Tribal Accounts is a critical member of the Hello Heart Customer Success team. This role leads with purpose by supporting Tribal Nations and their communities, ensuring Hello Heart’s solutions deliver measurable health improvements and a culturally respectful client experience. This position is ideal for someone passionate about advancing health equity, energized by building trusted relationships, and skilled at driving client success in diverse healthcare environments.

Responsibilities

• Manage end-to-end ownership of Tribal client accounts, including adoption, engagement, retention, and growth.
• Build and sustain trusted partnerships with Tribal leadership, councils, and community health representatives, ensuring respect for Tribal sovereignty and cultural values.
• Develop customized engagement and adoption strategies tailored to the unique needs of Tribal communities, rural populations, and Tribal health systems.
• Collaborate with Tribal health programs, Indian Health Service (IHS), and other community-based organizations to ensure alignment with health goals and program requirements.
• Act as a trusted advisor and advocate for clients, helping them achieve their health improvement, member engagement, and program sustainability objectives.
• Partner closely with Hello Heart’s product and clinical teams to bring the Tribal client perspective into product roadmap planning, championing new offerings that improve outcomes for underserved populations.
• Own all aspects of renewals, revenue retention, and account growth while ensuring a positive and mission-aligned client experience.
• Travel as needed up to 50% to Tribal communities to build relationships and support successful program implementation.

Qualifications 

• 4+ years of customer success, account management, or healthcare program management experience in population health, digital health, or healthcare.
• Strongly preferred: direct experience working with Tribal Nations, Tribal health systems, or Indian Health Service programs.
• Demonstrated ability to build trust-based relationships across diverse stakeholders, including community health workers, Tribal councils, and senior leadership.
• Knowledge of health equity, social determinants of health, and healthcare challenges in Tribal communities.
• Proven success driving client engagement, retention, and satisfaction in mission-driven settings.
• Excellent communication, facilitation, and presentation skills with sensitivity to cultural context.
• Entrepreneurial, adaptable, and thrives in fast-paced environments; start-up experience highly preferred.
• Highly organized and detail-oriented, with the ability to manage multiple priorities.
• Willing to travel 40%, with flexibility to visit rural or reservation-based communities.

The US base salary range for this full-time position is $140,000.00 to $160,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits #LI-DNP