Senior Manager, Client Success Lead

Senior Manager, Client Success Lead
The Sr. Manager, Client Success Lead is responsible for the end-to-end delivery of marketing and messaging initiatives for the Branded Card business segment. This role manages an Execution Manager and a team of project managers, ensuring that marketing intent is translated into accurate and on-time execution. As the primary point of contact for Card Business Segment Leadership, you will oversee resource capacity, manage delivery risks, and drive process improvements across the marketing lifecycle.
About the Team
Enterprise Marketing Operations Client Success team is a team of project managers and client leads who support delivery of marketing campaigns for branded card Mainstreet, Upmarket and Premium
General Responsibilities:
People Leadership

• Direct Management: Manage an Execution Manager and a team of project managers. Focus on associate development through consistent coaching and the use of Capital One's performance management frameworks.
• Role Design: Structure the team to ensure clear accountabilities and a sustainable distribution of work across the Branded Card portfolio.
• Cultural Stewardship: Foster a culture of transparency and psychological safety, encouraging associates to escalate risks early and challenge current processes to drive better outcomes.
• Talent Development: Lead the performance calibration process for your team, providing objective, data-driven feedback to support career growth and skill-building.

Strategic Delivery & Partnership

• Relationship Management: Serve as the senior liaison between the M&M Delivery horizontal and Card Business Segment leadership to align on roadmap priorities and execution strategy.
• Intent Management: Review and influence incoming business intent to ensure it is operationally feasible and aligned with horizontal delivery standards.
• Escalation Management: Act as the primary escalation point for delivery conflicts, working cross-functionally to resolve bottlenecks and ensure project momentum.
• Stakeholder Influence: Partner with horizontal leads and platform teams to ensure the Branded Card segment's needs are represented in long-term technology and process roadmaps.

Operational Rigor

• Resource Orchestration: Work with the Execution Manager to monitor team capacity and advocate for resource adjustments based on shifting business priorities.
• Process Improvement: Identify systemic inefficiencies within the delivery lifecycle and lead initiatives to streamline workflows between business partners and execution teams.
• Reporting & Analysis: Oversee the preparation of delivery metrics and performance reporting for senior leadership, focusing on throughput, accuracy, and capacity trends.

Basic Qualifications:

• Bachelor's Degree or Military experience
• At least 7 Years of Project Management experience
• At least 1 Year of People Management experience

Preferred Qualifications:

• Masters / MBA degree
• 8+ years of Project Management experience
• 2+ years of People Management experience
• PMP, Lean, Agile or Six Sigma certification
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $161,500 - $184,300 for Sr Manager, Project Management
McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management
Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management
Riverwoods, IL: $161,500 - $184,300 for Sr Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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