Senior Manager, Client Services Projects – Clinical Trials Division - Onsite Allentown, PA
Work Schedule
Standard Office Hours (40/wk)Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, OfficeJob Description
About Thermo Fisher Scientific
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Every day, you’ll help fulfill our Mission—to enable our customers to make the world healthier, cleaner, and safer. We empower our teams with the resources and support they need to advance their careers while developing solutions to some of the world’s toughest challenges, from protecting the environment to supporting breakthrough medical discoveries.
Position Summary
We are seeking a Senior Manager of Client Services Projects to lead a high-performing team within our Clinical Trials Division. In this key leadership role, you will guide project managers responsible for the seamless delivery of clinical trial supplies to patients worldwide. You will collaborate closely with pharmaceutical and biotech partners to optimize supply chain strategies and support the successful execution of complex clinical trials.
Working at the intersection of healthcare innovation and operational excellence, you will contribute to the development of life-changing therapies while driving continuous improvement, strengthening client relationships, and ensuring adherence to the highest standards of quality and compliance in a GMP environment.
Key Responsibilities
- Provide strategic leadership and direction to project management teams responsible for end-to-end clinical supply delivery.
- Build and maintain strong client partnerships through proactive communication, strategic guidance, and exceptional customer experience.
- Oversee execution of complex clinical trial projects, ensuring timelines, budgets, and quality standards are consistently met.
- Lead initiatives to streamline processes, enhance operational efficiency, and implement innovative solutions.
- Collaborate with cross-functional teams—including Supply Chain, Quality, Operations, and Finance—to support successful project outcomes.
- Champion continuous improvement, change management, and standardization across the project management function.
- Monitor performance metrics and ensure alignment with organizational goals and regulatory requirements.
- Develop and mentor team members to support professional growth and organizational capability.
- Manage resource planning, workload balancing, and team development.
- Support financial planning and oversight of project budgets and forecasts.
- Represent the Client Services organization during audits, customer visits, and key business reviews.
Qualifications
Required
- Bachelor’s degree plus 8+ years of experience, or advanced degree plus 6+ years of experience in clinical trial project management or related pharmaceutical/biotech industry.
Equivalent combinations of education and experience may be considered. - 5+ years of people leadership experience in a project management or clinical supply environment.
- Strong knowledge of GMP requirements and clinical trial regulations.
- Demonstrated success leading complex clinical supply chain or clinical trial projects.
- Proven ability to build and sustain strong client relationships and strategic partnerships.
- Advanced analytical, problem-solving, and data-driven decision-making skills.
- Strong communication and presentation abilities across all organizational levels.
- Experience in process improvement, operational excellence, or change management.
- Strong financial acumen, including budgeting and forecasting.
- Proficiency with project management systems and tools (e.g., Microsoft Project, Salesforce).
- Ability to work effectively in a matrixed environment and influence without authority.
- Ability to travel up to 25%, including internationally, based on business needs.
- Fluency in English (additional languages beneficial due to global customer base).
Preferred
- Degree in Business, Life Sciences, Supply Chain, or related field.
- Project Management certification (PMP or equivalent).
- Experience in clinical supply chain operations or distribution management.
What We Offer
- The opportunity to make a meaningful impact on global healthcare.
- A supportive environment focused on innovation, development, and continuous learning.
- A culture grounded in integrity, diversity, inclusion, and ethical business practices.
Equal Opportunity Employer Statement
Thermo Fisher Scientific is an Equal Opportunity Employer. We value diversity and strive to create an inclusive environment where all colleagues can thrive. We provide reasonable accommodations to individuals with disabilities throughout the application and hiring process.
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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