Senior Manager, Client Operations Internal Enablement

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity - Senior Manager, Client Operations Internal Enablement (Remote - USA / CANADA)

Wrapbook is a company that’s growing! Therefore, we are looking for a Senior Manager of Internal Enablement to join our Enablement team who can create an effective new hire onboarding program. The Senior Manager of Internal Enablement will manage a Product Enablement Manager who oversees internal product enablement as new products, internal tools, and features are launched. The Senior Manager will report to the Director of Support & Enablement, and work closely with our People team and the External Knowledge Base Manager.

In this role, you will examine and document our existing new hire onboarding and internal enablement practices, then identify opportunities to improve and streamline. You will create Wrapbook’s first-ever LMS, which will support the onboarding process as well as benefit existing team members when they need enablement. You will lead and/or facilitate onboarding training & internal enablement sessions on a variety of topics including the Wrapbook product, internal tools, soft skill training, company structure and company culture. This role will also be responsible for developing a system and defining metrics to assess the effectiveness of the onboarding and enablement processes.

Candidates must have experience developing onboarding and internal enablement processes, and be able to keep pace at a quickly growing startup. You must have impeccable project management and organizational skills and stay flexible while keeping a cool head and positive demeanor. You should be able to collaborate with colleagues from a variety of departments, work independently, take direction and ‘run with it’, and be open to feedback.

This is a fantastic opportunity for someone who’s excited about establishing standards and building methods from the ground up.

What you’ll do:

• Own & document onboarding and internal enablement processes, create SOPs.

• Own the establishment and maintenance of a new Learning Management System (LMS), from vendor procurement to go live to maintenance.

• Lead and/or facilitate new hire onboarding & training sessions and enablement sessions.

• Develop a system to track employee progress throughout the onboarding process.

• Develop methods to track activity on the LMS and check knowledge.

• Collect data & present metrics regarding onboarding and the LMS to examine rates of success.

• Collaborate cross-departmentally with SMEs to create and post content on the LMS.

• Work with leaders to ensure team members are engaging with the LMS effectively.

• Communicate with the company about new LMS content & enablement programs and facilitate engagement.

• Work with the Product Enablement Manager to ensure the LMS is updated with new feature content, etc. and can be leveraged for ongoing enablement.

• Work with the External Knowledge Base Manager to create a facet of the LMS that is client-facing, to support customer training & education.

What you’ll have:

• Exemplary project management skills and organizational skills including time management, goal setting, and attention to detail.

• 5+ years experience developing & managing a New Hire Onboarding program.

• 5+ years managing an enablement team.

• 2+ years experience developing & managing an LMS.

• Experience in enablement & LMS data collection and analysis.

• Teaching or education experience.

• Ability to communicate clearly and concisely, orally and in writing.

• Ability to lead meetings and present new concepts efficiently.

• Enthusiasm to collaborate, as well as the ability and a proactive nature which allows you to work independently.

• Ability to identify and lead growth-enabling initiatives.

• Ability to exercise independent judgement.

• Ability to adapt to new technologies, tools, and methodologies, and having a willingness to learn and stay updated.

• Ability to coordinate several concurrent activities simultaneously.

• Ability to ‘see the big picture’ in terms of how establishing a standardized onboarding experience and LMS will enhance the company.

• A personable demeanor and cool head.

• Experience in the entertainment industry, payroll or accounting is a plus.

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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