TodayTix Group

Senior Implementation Manager

Posted 5 Days Ago

Be an Early Applicant

London, Greater London, England, GBR

Hybrid

Senior level

Consumer Web • eCommerce • Software

Here to find a seat for everyone.

The Role

The Senior Manager, Client Operations & Implementation will oversee end-to-end software implementations, manage client training, and enhance delivery processes using innovative tools and methodologies.

Summary Generated by Built In

About TodayTix Group:

TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment.

Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.

In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.

Life at TodayTix Group

We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.

New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.

Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About the Role:

Powered by TodayTix (PxT) is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales.

We're looking for a Senior Implementation Manager to own client implementations end-to-end, picking up where Sales leaves off and driving each project through successful go-live, while building the processes and playbooks that scale with us.

In this role, your client relationships are built through delivery, not sales account or P&L ownership. You'll be hands-on with clients, translating their needs into technical reality and making complex things feel simple. You'll also bring a builder's mindset: spotting patterns across implementations, experimenting with tools (including AI) and turning lessons learned into better ways of working.

Please note: This is a full-time role and qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, with flexibility for the remainder of the week.

The salary range for this role is £45,000 - £55,000.

What Success Looks Like:

Implementations go live on time, meet technical and business requirements, and have minimal post-launch issues
Clients launch confidently and can independently manage ticketing, reporting, and daily operations from day one
Risks are caught and communicated early, before they impact timelines or trust
Each implementation leaves the team with better processes, templates, or tooling than the one before

What You’ll Do:

Own implementations end-to-end, from kickoff through go-live, keeping timelines, scope, and quality on track
Manage hands-on technical configuration: websites, microsites, data migrations, and system integrations
Be the primary client contact, translating needs into clear requirements, managing expectations, and guiding clients toward what will actually work
Collaborate cross-functionally with Product, Engineering, Sales, and Support to keep implementations moving and handoffs clean
Build and improve how we work, turning lessons learned into processes, templates, and tooling
Support direct reports with clear priorities, regular feedback, and room to grow

We're Looking for Someone With:

5+ years running implementations in a SaaS or B2B environment, owning the full lifecycle from contract to go-live
Strong project management skills across concurrent projects, with a track record of shipping quality work in ambiguous environments
Clear, confident communication, able to hold a firm position with clients while keeping the relationship intact
A natural instinct to build process and experiment with tools (including AI) to improve how work gets done
Some experience supporting or managing others, even informally
Experience in arts, live events, ticketing, or attractions is a bonus, not a requirement

TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.

TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero-tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking.

For information on our UK Privacy policy, click here.

Top Skills

B2B Technology

CRM

E-Commerce

SaaS

Ticketing Systems

View all jobs at TodayTix Group

View TodayTix Group Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

New York, NY

300 Employees

Year Founded: 2013

What We Do

Founded in 2013 by Broadway veterans Brian Fenty and Merritt Baer, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology. Through our powerful consumer matchmaking technology and expansive portfolio of brands, including TodayTix, Goldstar, Secret Cinema, and Show-Score, TTG has an intimate understanding of millions of customers. This allows TTG to optimize partner relationships by providing unparalleled access to engaged audiences, generate meaningful revenue, and transform the way tickets are sold. As leaders in the digital transformation of culture, TodayTix Group offers something for everyone — from theatre professionals to tech experts and creative visionaries. Our community stretches far and wide, with over 350 teammates working on multiple brands across the globe, and two dedicated offices in New York and London. We may not all be in the same time zone, but we move as one team propelled by one mission: to find a seat for everyone. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table.

Why Work With Us

We are global pioneers in cultural e-commerce and technology who are in constant pursuit of the best experiences for every audience. We advocate for change and innovation in our industry, with our tech, and for our partners. We make a point to work with people who genuinely share our vision to make theatre and culture easier to access.