Senior Manager - Client Operations (IC)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
As a Senior Manager of Client Operations within the Pharmacy Services (PS) Digital, Data, Analytics & Technology (DDAT) organization, you will lead a high-performing team that bridges client needs with enterprise technology solutions. This role is pivotal in ensuring operational excellence across all Lines of Business—Commercial, Medicare, Medicaid, and affiliated clients—by acting as a strategic liaison between Technology, Account Management, and Product teams. You will serve as the voice of the client, championing their needs internally while driving innovation, issue resolution, and service delivery. Your leadership will directly impact member satisfaction, client retention, and the successful execution of complex digital initiatives. You will have the opportunity to use your management, organizational skills, and logic to lead various efforts for the client team, which will have a profound impact on the company.
Required Qualifications

• 7+ years of professional experience, demonstrating increasing leadership responsibility with roles in IT, Production Support, Account Management, Engineering, Consulting, or similar experience
• 6+ years working in a client-facing leadership role, supporting custom interactions and client management.
• 5+ years of experience building a network of connections across multiple functions/silos in a complex matrixed environment for navigating internally to meet the client's needs
• 5+ years defining and documenting custom IT solutions.
• 5+ years of project/portfolio management or SDLC, preferably in IT
• 4+ years of digital technology project management experience
• 4+ years leading multiple cross-functional teams in a fast-paced, complex working environment while demonstrating a high level of independent judgment and proactivity
• 4+ years of demonstrated success in driving change in a large, cross-functional organization
• Willingness and ability to travel up to 30% for client support, as well as to provide occasional after-hours support for client implementations validation and incident management as needed.

Preferred Qualifications

• 6+ years of PBM systems or health care organization work experience
• Substantial background in client operations, technology consulting, and IT application engineering or infrastructure processes
• Excellent communication, negotiation, and presentation skills
• Strong customer service orientation and systems thinking
• Recognized ability to lead in a matrixed, fast-paced environment
• Proven critical thinking skills leveraging data-driven decision making and quantitative analysis
• Experience with contract and service-level agreement (SLA) management
• Deep understanding of risk and issue management frameworks
• Familiarity with tools such as ServiceNow, Salesforce, and Tableau

Education

Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus or equivalent work experience required.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.