Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Senior Manager - Client Engagement & Client Services Support is responsible for leading the planning, coordination, and execution of logistics for client-facing engagements, including providing on-site support for client visits and executive engagements across Philippines sites.
This role also drives the development and scaling of standardized processes, tools, and playbooks to ensure consistency, efficiency, and repeatability across the Client Services function globally.
Key Responsibilities:
On-Site Engagement Support
- Provide on-site coordination and support during client visits and executive engagements
- Manage day-of execution including meeting flow, timing, and coordination across teams
- Serve as the central point of contact on-site to ensure smooth delivery and real-time issue resolution
Logistics Leadership
- Oversee end-to-end planning and coordination of logistics for client engagements
- Ensure full site readiness across facilities, scheduling, access, materials, and supporting teams
- Implement structured planning tools such as run sheets, trackers, and checklists
Standardization & Process Leadership
- Lead development of engagement playbooks, templates, and coordination frameworks
- Refine standards for planning, readiness, and execution across client-facing engagements
- Drive consistency across regions by reducing variability in execution
- Build scalable tools and processes to strengthen coordination across the CS team
Cross-Functional Alignment
- Partner with Client Services, Operations, Facilities, IT, HR, and site leadership
- Establish clear ownership, timelines, and expectations across all stakeholders
Broader Client Services Support
- Support improvements in coordination models, workflows, and engagement planning
- Contribute to global initiatives focused on consistency and efficiency
- Provide guidance across regions as needed
Performance & Continuous Improvement
- Establish tracking and reporting for engagement readiness and execution
- Identify systemic gaps and lead improvements to processes and tools
- Reduce last-minute escalations through stronger planning and coordination
Qualifications:
- 6-10 years in program coordination, client services support, or similar roles
- Strong experience developing processes and standardized frameworks
- Proven ability to lead cross-functional coordination
- Strong attention to detail and structured execution approach
- Experience working across multiple sites or regions preferred
- Hospitality, events, or high-touch coordination experience preferred
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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Skills Required
- 6-10 years in program coordination, client services support, or similar roles
- Experience developing processes and standardized frameworks
- Proven ability to lead cross-functional coordination
- Strong attention to detail and structured execution approach
- Experience working across multiple sites or regions
- Hospitality, events, or high-touch coordination experience
Everise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everise and has not been reviewed or approved by Everise.
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Fair & Transparent Compensation — Pay is often described as acceptable to good in aggregate, with compensation appearing more favorable in higher-level corporate or technical roles. Typical frontline pay bands are described as aligned with broader BPO norms, which can make offers feel straightforward to benchmark.
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Flexible Benefits — A broad, big-company benefits menu is presented, including multiple insurance lines, FSAs, and optional supplemental coverages. The availability of add-on options like legal services, pet insurance, and discounts supports a pick-and-choose approach for different needs.
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Wellbeing & Lifestyle Benefits — Services like an Employee Assistance Program and lifestyle-oriented add-ons (e.g., gym discounts, legal plan, pet insurance) are part of the rewards mix. Tuition reimbursement is also positioned as a supportive benefit that can extend value beyond cash compensation.
Everise Insights
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
