The Senior Manager, Centurion Lounge Global Business Integration leads the implementation of strategic operational initiatives across the global Centurion Lounge network. Reporting to the Director of Centurion Lounge Operations Strategy & Implementation, this role partners across Lounge Operations, Product, Brand, Analytics, and Real Estate teams to translate strategic priorities into scalable operational solutions that are consistently executed and adopted across the network.
Serving as both a strategic thought partner and execution leader, this individual helps shape implementation approaches from initiative design through deployment, leading operational readiness, change management and governance. Success in this role requires balancing strategic thinking with disciplined, cross-functional execution to deliver operational improvements that enhance both the customer and colleague experience.
ResponsibilitiesPartner with Lounge Operations and Product teams to shape implementation strategies and drive network-wide operational initiatives.
Lead the implementation of new and ongoing Centurion Lounge programs (e.g., Culinary Collective), ensuring consistent execution, stakeholder alignment, and effective governance.
Develop and execute change management strategies that drive organizational readiness and adoption, partnering with the Center of Excellence to deliver training, standard operating procedures, and documentation.
Establish implementation governance, monitor execution, mitigate risks, and drive accountability throughout delivery.
Conduct operational assessments and opportunity analyses to identify process improvements and scalability opportunities across the global lounge network.
- Collaborate with Product, Brand, Real Estate, and Lounge Operations to integrate operational requirements into strategic initiatives, including new lounge openings, expansions, and renovations.
Define success metrics, evaluate outcomes, and identify opportunities to strengthen adoption and continuously improve implementation effectiveness.
Develop executive-level communications and recommendations.
- Bachelor's degree required; MBA preferred.
- Demonstrated success leading complex, cross-functional initiatives from strategy through execution.
- Strong analytical and problem-solving skills with the ability to translate business priorities into scalable operational solutions.
- Experience in process design, operational optimization, or operating model transformation.
- Proven ability to influence cross-functional teams and drive results in a cross-functional organization.
- Experience leading organizational change, enterprise implementation, or business transformation.
- Resilient, adaptable, and comfortable navigating ambiguity in a fast-paced environment.
- Excellent executive communication and presentation skills.
- Experience in hospitality, travel, customer experience, or operations is preferred.
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's degree
- MBA
- Demonstrated success leading complex, cross-functional initiatives from strategy through execution
- Strong analytical and problem-solving skills with ability to translate priorities into scalable operational solutions
- Experience in process design, operational optimization, or operating model transformation
- Proven ability to influence cross-functional teams and drive results
- Experience leading organizational change, enterprise implementation, or business transformation
- Excellent executive communication and presentation skills
- Experience in hospitality, travel, customer experience, or operations
- Employment eligibility to work with American Express in the U.S.; company will not pursue visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
