Senior Manager Cashflows

Job Description

Title                 Senior Manager  - Cashflow Processing

Department      Client Service Operations

Location          Ireland

Reports To       Director - Client Service Operations

Level                Senior Manager

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you’re part of something bigger.

Our clients come from all walks of life and so do we.  We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and  would  welcome  a  conversation  with  you  if  you  feel  you  might  benefit  from  any  reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About your team

Client Service Operations (CSO) is a global team that plays a critical role across Asset Management Delivery in delivering the successful onboarding of retail funds, supporting other operational teams across ISS, Trading and Distribution. This team ensures that all Client Servicing Operational activities are met for our clients' across our Global FIL investment fund ranges and segregated mandates.  Our responsibility spans the onboarding lifecycle of retail funds, the full custodian set up, data and system set up and the processing of investor cashflows for our segregated mandates.  Our goal framework has three core priorities:  client retention, business growth and scale and efficiency. Our colleagues are the foundation of the business, and motivated, winning teams delight our clients and build our business prosperity.

About your role
 

We are seeking a proactive and experienced Senior Manager to lead our Cashflow Processing team within Client Service Operations. This leadership role is responsible for overseeing the end-to-end investor cashflow process, driving operational excellence, and fostering a high-performance team culture. The successful candidate will play a key role in standardizing processes, implementing efficiencies, and ensuring delivery against tight deadlines in a fast-paced environment.

The Senior Manager will work closely with key stakeholders across internal teams within operations, trading, relationship management and mandate onboarding to drive operational improvements and ensure successful implementation of new operating models, systems, technologies, and services.

Key Responsibilities:

• Lead and manage the Cashflow Processing team, providing guidance, coaching, and performance oversight.
• Own the delivery of investor cashflow activities including subscriptions, redemptions, distributions, and transfers.
• Drive process standardization and identify opportunities for automation and efficiency improvements by working with developers on roll out of AI and robotic tools where applicable.
• Collaborate with internal stakeholders (e.g., Fund Accounting, Global Mandate Services, IBOR Ops, Client Relationship management) to ensure seamless transaction execution.
• Monitor operational risks and ensure robust controls are in place.
• Manage team capacity and resource planning to meet service level expectations.

• Support change initiatives and contribute to strategic projects across Client Service Operations.
• Escalate issues appropriately and ensure timely resolution.
• Due to the international nature of our business, you may be asked to work on a public holiday. Should you be required to work on a public holiday, you will be eligible to receive a day’s holiday in lieu.

About you

• Bachelor’s degree in Finance, Business, or related field.
• Minimum 10 years of experience in fund servicing, fund administration, or transfer agency.
• Industry Knowledge – strong understanding of asset management operations, trading flows and investor transactions.
• Operational Excellence – experience in standardizing processes and driving efficiency with knowledge of working with AI / robotic tools an advantage.
• Strong stakeholder management and communication skills.
• Attention to Detail – ensures accuracy and quality in high-volume environments. Strong analytical skills and the ability to navigate complex issues, identify solutions, and implement corrective actions effectively.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.