The Senior Global Business Transformation Manager at Arvato is a strategic, customer-facing leader responsible for driving global business transformation initiatives, implementing New Product Introductions and delivering customer-driven operational solutions across multiple regions. Serving as the primary transformation partner to key global customers, this role works closely with customer stakeholders and internal cross-functional teams to translate business objectives into scalable operational capabilities.
The role leads the implementation of new products, services, and business requirements, ensuring operational readiness, successful product launches, and continuous process improvement. By combining business transformation, program management, and customer engagement, the Senior Global Business Transformation Manager drives innovation, operational excellence, and long-term customer success.
The ideal candidate combines strong business acumen, program management expertise, change management capabilities, and a deep understanding of global business processes to deliver measurable value across multiple regions.
YOUR TASKS
- Lead customer-facing global transformation and NPI programs from requirements to operational launch.
- Act as primary interface between customers and internal teams, translating needs into scalable solutions.
- Manage end-to-end implementation programs (planning, governance, risk, testing, go-live, readiness).
- Coordinate cross-functional execution across Ops, Engineering, IT, Supply Chain, Logistics, Procurement, Quality, and Customer Service.
- Develop and execute global transformation roadmaps focused on efficiency, standardization, and customer experience.
- Drive continuous improvement using Lean, process optimization, automation, AI, and digital tools.
- Partner with IT and business teams to deliver technology-enabled solutions and innovation.
- Lead change management, including stakeholder engagement, communication, training, and adoption.
- Establish governance, track KPIs, risks, and benefits, and report progress to executive leadership.
- Build strong customer and executive relationships, acting as trusted advisor and influencing decisions.
- Identify opportunities for capability expansion through new requirements and operational enhancements.
Education
- Bachelor’s degree in Business, Supply Chain, Engineering, IT, or related field; MBA preferred.
- 6–10+ years in business transformation, consulting, operations, or program management
- Proven experience leading global transformation initiatives in multinational environments
- Strong understanding of process management, change management, and digital transformation
- Preferred: Supply Chain, Logistics, E-commerce, Technology, Customer Operations
- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
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We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
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Skills Required
- Bachelor's degree in Business, Supply Chain, Engineering, IT, or related field
- MBA
- 6-10+ years in business transformation, consulting, operations, or program management
- Proven experience leading global transformation initiatives in multinational environments
- Program management expertise (planning, governance, risk, testing, go-live, readiness)
- Strong understanding of process management, change management, and digital transformation
- Experience in Supply Chain, Logistics, E-commerce, Technology, or Customer Operations
What We Do
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the entertainment group RTL Group, the trade book publisher Penguin Random House, the music company BMG, the service provider Arvato Group, Bertelsmann Marketing Services, the Bertelsmann Education Group and Bertelsmann Investments, an international network of funds. The company has 165,000 employees worldwide and generated revenues of €20.2 billion in the 2022 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world. Bertelsmann aspires to achieve climate neutrality by 2030.
