We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.
The Senior Manager of Business Transformation Communications is a critical leadership role within the Communications organization, responsible for developing and executing communications strategies and tactics for multi-year, enterprise-wide transformation initiatives with internal and external audiences. This leader will architect, and govern the comprehensive communication strategy, and collaborate across the company and with external partners for execution of thoughtful messaging across stakeholders including customers, employees, partners, and investors. They will also work closely with the change management lead and project team to support rapid adoption, high utilization, and proficiency with the new clinical and operational technology systems and associated business processes. This hands-on communications strategist will report to the Senor Director, Strategic/Executive Communications and work collaboratively across the Communications and Marketing teams to maximize customer and employee readiness, minimize disruption, and amplify key milestones through new and existing channels. You’ll thrive in this role if you like creating, collaborating, and moving between the big-picture and detail-oriented view, and especially if you have experience in large-scale technology or transformation initiatives, ideally within the healthcare industry.
This is a hybrid position based in Secaucus, NJ (3 days per week in office) but remote candidates may be considered.
Responsibilities- Design, execute, and measure a comprehensive communications plan tied to business deliverables and change management frameworks
- Craft and refine compelling executive, internal, and external messaging at various altitudes of detail based on audience, impact, and milestone
- Collaborate deeply across technology, business, commercial, marketing, and communications teams to build and pivot aligned plans and messages that reflect business needs
- Proactively raise ideas, opportunities, and risks to provide leaders, peers, and teams with clear, concise, relevant messages
Required:
- 7 + years of Communications experience within large, complex organizations.
- Minimum 5 years of direct, hands-on experience leading communications initiatives of large scale or scope, with internal and external stakeholders.
- Proven ability to manage multifaceted communications approaches, channels, and audiences and work as part of a cross-functional team.
- Exceptional communication (written and verbal), presentation, and interpersonal skills.
- Demonstrated ability to support and influence senior executives.
- Familiarity with process improvement methodologies (Lean Six Sigma, etc.) and business transformation processes or large-scale implementations.
Preferred:
- Familiarity with change methodologies (e.g., ADKAR, Prosci) preferred.
- Direct experience with Epic implementation, optimization, or large-scale upgrades.
Work Environment:
- Hybrid, based in Secaucus, NJ
Travel Required:
- Domestic travel up to 25%.
Required Education:
- Bachelor’s degree in Communications, Journalism, Public Relations, or a related field.
Preferred Education:
- Master’s degree in Communications, Business Administration (MBA), or a relevant advanced degree.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
