The Role
Leads business applications support for Bancassurance and Investment Banking systems, overseeing service availability, incident management, changes, vendors, integrations, testing, continuity, compliance, and continuous improvement. Manages and develops the support team, coordinates technical project delivery across banking applications, maintains documentation and reporting, and ensures application security, quality, resilience, and regulatory alignment.
Summary Generated by Built In
KEY RESPONSIBILITIES:
- BAU Support Leadership: Provide operational leadership for the day-to-day support of Bancassurance and Investment Banking applications. Ensure service availability and stability through effective monitoring, incident and problem management, service-request fulfilment, change control, vendor coordination, support procedures, capacity planning and timely escalation, in line with agreed service levels and divisional policy.
- Team Management: Plan, direct, coordinate and review the work of the Business Applications Support team. Allocate activities and projects, assess work methods and outcomes, and resolve operational or service-delivery issues.
- Continuous Improvement: Drive system enhancements, automation, process improvements and user training across Bancassurance and Investment Banking applications to strengthen operational efficiency, controls and customer service.
- Project and Integration Leadership: Lead technical delivery for projects affecting Bancassurance, Investment Banking, Custody and Wealth Management applications, including integrations with core banking, digital, finance and third-party systems.
- Documentation and Reporting: Maintain comprehensive application documentation, including support procedures, project and incident reports, process and user manuals, presentations, technical plans, integration specifications and service-performance reports.
- Capability Development: Build team capability in Bancassurance and Investment Banking application support through workforce planning, coaching, knowledge transfer, targeted training, performance management and staff engagement.
- Resilience and Continuity: Develop and maintain business-continuity, disaster-recovery, monitoring and support procedures that minimise downtime and safeguard the availability, integrity and resilience of Bancassurance and Investment Banking services.
- Testing and Quality Assurance: Define and oversee testing methods for application changes, integrations, upgrades and fixes. Verify compliance with functional, security, performance and quality standards, and monitor defects through to resolution.
- Governance and Compliance: Review proposed software, vendor solutions and integrations to confirm compliance with architecture, security, regulatory, operational-risk and quality-assurance standards before acquisition or implementation.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
- Academic & Professional
Particulars Detail Specific Field or Qualification Need Type[4] Education Bachelor’s degree Computer Science or Information Technology or Computer/Electronics Engineering RQ Master’s degree Management / IT AA Professional Qualifications MCP/MCSA/MCSE / MCITP / ITIL / RedHat RQ LINUX/UNIX Administration AA Cloud Management (Azure, AWS, OCI) AA Project Management (PMP, SCRUM, AGILE) AA Database Management AA
- Experience
Total Minimum No of Years’ Experience Required
6
Detail Minimum No of Years Need Type[5] Operational and technical characteristics of a variety of payment platforms including Bancassurance, Investment and Wealth Banking and 3rd Party Integrations 6 ES Understanding of Financial, Insurance, Wealth and Investment Services regulatory and audit regimen 6 ES Basic budgeting, contracting, purchasing practices, policies and procedures 3 DS Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems 3 DS Principles of supervision and training 3 DS Principles and procedures of quality assurance and security related to complex on payment systems and applications 3 DS Principles and practices of application development and troubleshooting 3 DS Effective analysis, communication, presentation and customer relationship skills 3 DS Principles and practices of project management and administration 2 DE Knowledge of relevant industry (banking) practise with experience on SOAP, Restful and Files integrations 6 ES Principles of contract negotiation and administration 2 DE About UsKCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries. Related documentation: Group Name Change, Name Change Certificate, KCB Advise on Non-Operating Holding Company, KCB Group Structure, Kenya Gazette Notice.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or Computer/Electronics Engineering
- MCP, MCSA, MCSE, MCITP, or ITIL professional qualification
- At least 6 years of experience with payment platforms, Bancassurance, Investment and Wealth Banking, and third-party integrations
- At least 6 years of experience with Financial, Insurance, Wealth, and Investment Services regulatory and audit requirements
- At least 6 years of banking industry experience with SOAP, RESTful, and file integrations
- At least 3 years of experience in budgeting, contracting, purchasing practices, policies, and procedures
- At least 3 years of experience installing, administering, monitoring, upgrading, and troubleshooting central application software systems
- At least 3 years of experience supervising and training staff
- At least 3 years of experience with quality assurance and security for complex payment systems and applications
- At least 3 years of experience with application development and troubleshooting
- At least 3 years of effective analysis, communication, presentation, and customer relationship skills
- At least 2 years of experience in project management and administration
- At least 2 years of experience in contract negotiation and administration
- Master's degree in Management or Information Technology
- Linux or Unix administration
- Cloud management using Azure, AWS, or OCI
- Project management credentials or methods including PMP, Scrum, or Agile
- Database management experience
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The Company
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
