- Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
- Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the processes
- Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
- Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
- Ensure compliance with internal policies and procedures, external regulations and information security standards
Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. Interact with clients and process owner on a regular basis to review progress, recommend action plan and suggest improvement
- Improve the quality of the process to achieve above client expected standards handle escalations
- Play a significant role in long-term planning, including an initiative geared toward operational excellence.
- Continue to build additional knowledge and understanding of the client’s business
- Responsible for meeting close task deadlines with high accuracy and minimal rework
Qualifications
- Graduate with 10 +Yrs. Experience, minimum 4-5 years of experience in US Insurance domain and team management.
- Should have knowledge / understanding of Life/Annuity Insurance and the New Business functions
- Should have done some migrations in the past
- Must be able to effectively communicate with client through conference calls and e-mails
- Must have business perspective regarding the internal functioning of BPO/EXL
- Good networking capability and Client facing skills
- Maintain good rapport with customer and have regular communication with them
- Interpersonal, Analytical and Logical Reasoning
About Us
Skills Required
- Graduate degree with 10+ years total experience
- Minimum 4-5 years experience in US Insurance domain and team management
- Knowledge/understanding of Life/Annuity Insurance and New Business functions
- Experience with migrations
- Effective client communication via conference calls and email
- Business perspective on internal BPO/EXL operations
- Client-facing skills and strong networking capability
- Interpersonal, analytical, and logical reasoning skills
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
