Our Internal Audit Group is a worldwide function with 400+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services, and to influence the way the company manages risk.
We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.
About the Role
We are looking for a passionate, talented, and adaptable product manager to improve existing audit practices and product management processes and help lead the Internal Audit Group (IAG) through a significant people, process, and technology change period.
In this role, Senior Manager, Audit Practices & Product Change Enablement, you will support the vision, strategy, and roadmap for transitioning IAG and non-IAG stakeholders to a new audit management system, Optro (previously branded as AuditBoard), iterate on a recently implemented capacity/resource management tool, Tempus, and transforming IAG’s methodology and procedures into a digital product in a manner that maximizes desired outcomes and ensures successful user adoption.
You will join a high-performing and nimble team of audit practices and product managers to partner with Technology, Auditors, IAG Professional Practices, Product, and IAG Data Analytics & Innovation teams to enable this vision to directly contribute to the achievement of our strategic objectives
Lead end-to-end audit practices and product organizational change management activities for significant new capabilities, feature enhancements, and product releases.
Develop and execute comprehensive change management plans that support successful product launches and user adoption.
Assess the business, operational, customer, and colleague impacts of proposed audit practices and product changes.
Establish structured processes to manage change readiness, dependencies, risks, and implementation milestones.
Coordinate cross-functional release activities to ensure alignment on scope, timing, ownership, and business requirements for phased rollouts, pilot launches, and broader capability deployments.
Develop, coordinate and launch release communications tailored to impacted audit teams, and IAG leadership.
Maintain visibility into upcoming releases, readiness status, key dependencies, and implementation risks.
Lead and/or assist with governance (e.g., third party and AI governance) and project management activities on significant audit practices and product change efforts.
Minimum Qualifications:
5+ years of experience in product development, product management, change management, program/project management, or related disciplines for Manager position.
Bachelor's degree in business, Product Management, Technology, or related field, or equivalent professional experience.
Demonstrated experience coordinating complex product launches, feature releases, or capability implementations.
Experience developing change management plans, readiness assessments, executive reporting, and release communications.
Excellent communication, organization, and collaboration skills.
Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, drive consensus, and deliver on shared objectives.
Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.
Proficient in Microsoft Office suite.
Preferred Qualifications:
Experience with implementing, administering, or robust use of audit management (i.e., AuditBoard / Optro) software.
PM/PO, Internal Audit, Assurance, or Accounting professional certification (CIA, CPA, CISA, SAFe or equivalent).
3+ years of experience in a third-line audit function, second-line function, auditing SOX controls, risk management, or system implementation role.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 5+ years of experience in product development, product management, change management, program/project management, or related disciplines
- Bachelor's degree in business, Product Management, Technology, or a related field, or equivalent professional experience
- Experience coordinating complex product launches, feature releases, or capability implementations
- Experience developing change management plans, readiness assessments, executive reporting, and release communications
- Excellent communication, organization, and collaboration skills
- Ability to simplify complex ideas, navigate cross-functional teams, build relationships, influence decisions, drive consensus, and deliver shared objectives
- Ability to self-start, create opportunities from ambiguity, and operate independently
- Proficiency in Microsoft Office Suite
- Experience implementing, administering, or robustly using audit management software such as AuditBoard or Optro
- PM/PO, Internal Audit, Assurance, Accounting, CIA, CPA, CISA, SAFe, or equivalent professional certification
- 3+ years of experience in a third-line audit function, second-line function, SOX controls auditing, risk management, or system implementation
- Employment eligibility to work in the United States without visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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