8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220
CarMax, the way your career should be!
Are you an innovator that wants to learn Product Management at CarMax?
As a Senior Associate Product Manager, you will learn from our existing Product Teams and gain hands on experience driving product discovery and delivery activities. In addition to mentorship, guidance and developmental focus from Senior Product Managers and Product Directors, Senior Associate Product Managers will complete CarMax PREP (Product Education Program) - a tailored learning agenda designed to provide you the skillset necessary to be successful in a Senior Product Manager role after completion. Your work will put customer needs at the heart of our process, and make the car buying and selling experience better. Thinking cross functionally, you’ll work with your design, engineering, and data science partners to create products that allow customers to buy the vehicle they want in a way that’s right for them. Innovation is at the heart of CarMax’s strategy, and in this role, you are too.
About CarMax PREP
- Senior Associate Product Managers participate in the CarMax Product Education Program (PREP) to ensure they have the functional expertise to be successful as a Senior Product Manager
- PREP focuses on building and demonstrating relevant skills, such as customer discovery, stakeholder management, and product analytics.
- PREP participants will have the opportunity to shadow existing Product Teams to see first-hand how successful teams operate
What you will do – Essential responsibilities
- Discovers and develops products and services that transform the car shopping, buying and owning experience for our customers and drives business value
- Lead ongoing, immersive customer discovery to understand behaviors, motivations, problems and opportunities across the customer journey
- Develop hypotheses and rapidly iterate on prototypes to validate the right solutions
- Assess the feasibility of solutions, prioritize opportunities, and work with a cross-functional, technically-oriented team to develop and scale unique solutions to complex problems
- Set direction and goals based on quantitative data, qualitative insights, and strong business acumen, in collaboration with business leaders and stakeholders
- Stay on top of industry trends and best practices to continuously improve what we do and ensure a great customer experience
Improve customer experience with every interaction
Drawing on data, you’ll bring new insights to the development of products that offer a well-rounded customer experience. Your forward-thinking and strategic approach will be matched by an urge to drive rapid product delivery and make a real impact on the business. To do this, you must be able to inspire and lead others, partnering cross-functionally to scale the experiences we build in-store or online.
Desired Traits
- Passionate about leveraging technology to power the customer experience
- Able to motivate and inspire team members, peers and stakeholders
- Analytical; loves to solve problems
- Innovative; thinks beyond boundaries, curious
- Flexible and open-minded; proactively seeks input from others
- Exceptional organization and results focus; self-directed leader
- Entrepreneurial drive and spirit; enjoys working in a fast-paced environment
Base Requirements
- Undergraduate degree in relevant field
- Successful or Exceptional APR ratings in a CarMax Senior Manager role
Preferred Qualifications
- 1-2 years of experience in Product or relevant field
- Master's degree
- Demonstrated ability to work with engineers, designers and company leaders in a highly collaborative environment
Work Location and Arrangement: Work location is flexible if approved by the Company.
Pay Transparency Required Language
The Compensation Range for this position is: $114,800 - $183,700
Full-Time Associates enjoy health benefits including medical/dental/vision, wealth benefits including 401k plan, Employee Stock Purchase Plan, access to spending accounts, as well as paid time off benefits. More details can be found at benefits.carmax.com
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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What We Do
CarMax revolutionized the auto industry by delivering the honest, transparent and high-integrity car buying experience customers want and deserve. This disruptive thinking has helped us become the nation’s largest retailer of used cars with more than 200 stores nationwide. And thanks to our amazing team of nearly 25,000 associates, we have been recognized as one of the FORTUNE 100 Best Companies to Work For® - 16 years in a row! Committed to hiring people with strong values of integrity, transparency and respect, we offer unmatched training and support for associate career growth, and have been recognized as one of Training Magazine’s "Training Top 125" companies in America. We are also proud to be a best place to work for Veterans, and the #2 Best Workplace for Retail.
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